(Junior) Technical Service Engineer (all genders)
Location
Berlin | Germany
Job description
The Role
As a Technical Service Engineer, you will play a critical role in implementing our software at new and existing customers. Your technical expertise will ensure seamless installation, configuration, administration of our software and related systems.
What you'll do
- Responsible for whole technical onboarding of our new customers and maintaining the existing ones
- Responsible for technical kickoffs to installation up to customer acceptance
- Install, configure, administer LucaNet software and ETL interfaces at customers
- Install, configure, administer relational database management systems
- Provide technical advice to professional and IT department
What you bring to the table
- Work experience in Tech Support or Operational Services with training in IT profession or similar
- Knowledge of Database systems and SQL queries
- Knowledge of Windows operating systems. Linux and macOS is a plus
- Experience in technical project management is a plus
- Strong communication skills in German and English
Perks at work
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- LucaFlex – We enable you to determine your work schedule and location according to your needs
- Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you our mobile work options or a sabbatical
- Team Spirit – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together
- Learning & Development – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so
- Charity Time – We support you in taking the time to do some good
- Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need
- Generous vacations – We encourage you to take time off to relax, travel, and recharge
- LucaNet.Engage – We support your personal and professional development in a targeted manner with our employee development process
- Compensation and Company Pension Plan – We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and/or pension allowances
- JobRad – We have partnered with JobRad so that you can find your dream bike supported by us
- Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas
Powered by uniqueness
Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking. That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, and disability status.
People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.
Learn more about our culture and D&I journey
About us
Every day, we prove that managing financial data doesn’t have to be rocket science with our Corporate Performance Management software solutions. LucaNet has been growing today to simplify tomorrow since 1999. A single tool that presents financial data in a transparent, easy-to-understand way. Berlin is our home, but you’ll find us wherever reliable financial data is needed with. With offices in over 14 countries across APAC, EMEA and the Americas, more than 3,500 companies in over 50 countries trust LucaNet, including brands like Toshiba, Delivery Hero, PwC, FTI Touristik, Leica, Roland Berger and Vaude.
Find out more about LucaNet as an employer here
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