Customer Relationship Manager (m/f/d) - based in Schipol

Location

Niederlande | Germany

Job description

Customer Relationship Manager (m/f/d) - based in Schipol

Our team supports our EMEA customers.

You will be the dedicated point of contact for our Customers to provide a valued support throught the use of our products.

Our customers expect a high level of service and you will be the one providing this experience.

You can expect a varied job in a diverse team!

Facts

• Location

  Schiphol

• Employment level

  Direct entry

• Function

  Customer service

• Working time

  Full time

The Customer Relationship Manager will support our European SME (Small & Medium Enterprise) customers as their unique point of contact. The Customer Relationship Manager, will suport the achievement of our customers expectation in the respect of our SLA.

• Ensure 1st level support for our SME (Small and Medium Enterprise): support incoming calls & emails
• Respect our SLA (Service Level Agreement) and keep the FCR (First Contact Resolution) as highest as possible- Respect our internal processes
• Answer various question about invoices, products, electronic billing data, insurances product, administra
• Guide our existing customers through the use of the AirPlus Products
• Liaise internally with the different stakeholders to find a resolution
• Provide support in different languages: Dutch, English and/or German and/or French is a plus

Join Us

Our Team serves our customers in different markets. We are dedicated to the Use and Getting help of our customers after they are onboarded within the AirPlus world!

• Completed commercial training or corresponding studies
• Customer satisfaction oriented
• Flexibility to support different markets
• Curiosity
• Capability to exchange with different stakeholders
• Capability to respect SLA and given processes
• Good analytic mind and pragmatic approach
• Great team spirit
• Bound easily with customer by phone or by email
• Fluent in English and/or German and/or French

About Lufthansa AirPlus Servicekarten GmbH

AirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 30 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.

Job tags

Salary