Aftersales Support Engineer
Location
Stuttgart | Germany
Job description
About Aftersales Department:
The Aftersales department of BYD Europe is responsible for all fleet operation service & maintenance technical diagnose & analysis and product improvement related topics concerning our full electric buses and trucks.
This is including but not limited to providing technical support to our customers and service providers and continuous feedback to HQ andR&D teams internally for product improvement.
The main objective of the Aftersales department is to build a relationship of mutual trust and knowledge with the customers in order to ensure their continued satisfaction which will benefit the business and future sales.
About the role:
In this position you will provide allround aftersales support to our customers together with our service providers in Germany. Maintain good relationship and reputation with customers operators and service providers. Work with R&D and other internal departmentsand production teams to improve products.
You recognize yourself as passionate about new electric vehicles technology and the sustainable industry and have the ability to work in a dynamic international and multicultural environment.
Key responsibilities :
Technical support:
- Undertake and assist with aftersales operational issues (e.g. technical diagnosis repairs and maintenance);
- Provide feedback on technical documentation (e.g. Manuals diagnostic diagrams etc.);
- Training on the job for our service providers;
- Take lead on delivering technical solutions for highly concerned topics;
- Help the service provider to implement technical upgrades and service campaign;
- Create Service reports in the BYD management system help to improve the products together with R&D QA teams.
Service team management:
- Train and support the service provider to use the BYD service systems;
- Coordinate all the diagnostic tools;
- Collaborate and lead the service team from our service providers to deliver excellent service quality and capacity to our customers.
Customer relationship:
- Develop and maintain the customer relationship on an operational and middle management level;
- Assist BYD Aftersales management team during operational meetings with customers;
- Handle customers demands and complaints.
Experience skills and qualifications:
- You have solid mechanical and electrical systems knowledge;
- You have fluent English and German language skills;
- You have excellent communication skills and solutionsoriented mindset;
- You are a team player also able to solve problems independently;
- You have Category B passenger car driver license truck or bus driver license is considered as a plus;
- You are a doer who doesnt mind handson approach;
- You have the willingness to travel on a frequent basis within Germany (northern part) up to 100% of the time if requested;
- Relevant work experience with aftersales service of buses trucks commercial vehicles will be a plus.
We offer:
- Opportunity to be a part of a solid multiindustry and fastgrowing international company;
- Space and freedom for your personal growth and career development in the sustainable industry;
- Competitive remuneration based on your performance and experience and service vehicle for business use;
- Team building events and employee learning opportunities.
Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
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