Deutschsprachige Kundenberater (m/w/d) - Lissabon, Portugal (Mit Umzugspaket)
Location
Portugal | Germany
Job description
Introduction
Join the #SitelLife Our success lies in our diversity, and our differences are our strength. We are an equal-opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!
Responsibilities
Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you !
Your future project: join our German Customer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include:
- Respond efficiently and effectively to all customers’ inquiries within given timescales
- Develop and maintain a full technical knowledge of the client’s products and services
- Deal with all correspondence as requested/required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem/query should be transferred to another department or a more senior member of the staff
Qualifications
To succeed in the role, you will need to have:
- Proficient level of German (C1)
- Intermediate level of English (B1)
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool, and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPIs
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit
Incentives
Benefits. What's in it for you? We give our people the tools and the freedom to learn, grow, have fun, and be themselves.
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our SitelFit wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Contact information
Das hört sich alles ansprechend an und du willst am liebsten direkt loslegen? Dann freuen wir uns von dir zu hören! Worauf wartest du? Lade über den Link einfach deine Bewerbungsunterlagen inklusiv Lebenslauf und Motivationsschreiben auf Deutsch oder Englisch hoch!
Job tags
Salary
