Customer Service Representative - German Speaker - Luxembourg

Location

Luxembourg | Germany

Job description

Solar Screen is a leading European provider of adhesive solutions specializing in window, walls, and furniture. With over 40 years of industry presence, we have developed an expansive international network, comprising more than 5000 professional installers. Our commitment to superior service, product expertise, and innovation has been pivotal in achieving double-digit growth annually over the last 6 years.  To reinforce our Customer Service Team, we are looking for an experienced Customer Service Representative, speaking perfectly German & English.

Your mission

Within a multicultural and dynamic team and reporting to the Customer Service Manager, you are the main point of contact of our customers in Germany & Austria. You are accompanying them in their entire journey with us and make sure they receive an excellent service, in line with our DNA.

Your main tasks will include:

• Manage the entire order-to-cash process of the customers (estimates, order intake and follow-up, payment, claims, …) 
• Be the main contact person of the customer & built a trustful personalised relation with them. You make sure they feel in good hands! 
• Process all kind customer requests & coordinate internal follow-up of those requests
• Coordinate with the customer the follow-up of leads that we transfer to our key customers
• And a lot of various tasks which will depends on the day-to-day needs

Your Profile

• You are perfectly business fluent in German & English. Any other European language will be a big plus.
• You have a strong experience as Customer Service Representative within fast-moving environment
• You can handle stress
• You can manage several tasks at the same time
• You know how to use MS Office and you are at ease with IT Tools in general
• You like teamwork;
• You are flexible - we are a small team where helping is key!
• You are definitely a nice person… we are!

We offer:

• Strong brands, among the European leaders in its field
• Opportunity to be part of a dynamic and growing international company
• Flat organization with room for initiative- Brand new comfortable offices
• Comprehensive training and development opportunities
• Collaborative and inclusive work environment

Job tags

Salary