Operational Supervisor (m/f/d)
Location
Potsdam | Germany
Job description
Securitas with its Headquarter in Sweden is the market leader for professional security solutions and part of the internationally active Securitas AB. With more than 358,000 employees in 45 markets Worldwide and 21.000 in Germany Securitas employees provide Protective services to a wide range of clients. Our Services include factory fire brigades, events, industry, retail, ports, public transport, airports and much more. We provide professional advice, qualified personnel, state-of-the-art technology and reliability.
To strengthen our team at Securitas GmbH Security Services (Potsdam branch), we are looking for the next possible date for a Operational Supervisor (m/f/d).
* Fulltime
Job Description
- Responsible for the operational, organisational and disciplinary management of the operational employees in your area of responsibility
- Co-responsible for the training and development of employees, in cooperation with the Securitas Academy (e.g. implementation of onboarding measures, needs-specific training and further education of employees, etc.)
- Co-responsible for the implementation and monitoring of compliance with Securitas guidelines and legal requirements and directives, as well as company and group works agreements SOP’s
- Communication and support of corporate objectives
- Support in the implementation of cross-customer projects from Germany and other countries
- Knowledge exchange with your team, colleagues in Germany & globally
- Preparation of service instructions and regular updating and monitoring of compliance
- Supervision, management, and motivation of employees in your own area of responsibility (including conducting staff appraisals)
- Supporting and development of existing customers, acquiring new customers, and assisting in the preparation of quotations
- Supporting the Senior Branch Manager & Operational Branch Manager
- Quality management in accordance with QM guidelines, monitoring the services contractually agreed with the customer (quality, scope incl. acceptance of customer complaints and rectification)
- Support in carrying out security analyses and risk assessments
Clients:
- Advising our clients on security issues
- Organisation of alarm processing for connected locations and properties
- Direct reporting to the clients representative
- Coordinating cooperation with other departments and service providers in relation to site security
- Ongoing development of training content for security staff
- Ensure full understanding of our international clients identifying their needs & wants for excellent future working relationship
Employees:
- Authorisation to issue instructions to Securitas security staff at the customer locations
- Establishing and maintaining a positive working atmosphere
- Personnel requirement planning and personnel development of the security staff
- Monitoring the proper execution of tasks by the teams at the customer sites
- Responsible for employee planning and management
- Responsible for all tasks relating to personnel planning using the Securitas planning system DPP for your own area of responsibilities (e.g. Sites/employee planning, invoicing, deployment and holiday planning, entering and monitoring
qualifications
, recording periods of incapacity for work and information for payroll accounting)
Security sector:
- Leading and managing the security team at the customer sites
- Auditing
- Define meaningful KPIS
- Monitor and optimise security tasks and internal processes
- Ensure the monitoring of security-related events and incident management
- Ensuring compliance with target agreements
- System support, technical equipment & assisting with unforms with our uniform department
- Regular meetings with the security team, including management team at customer site
Qualifications
- You have extensive professional experience in the service security industry and preferably already have experience in managing a team & know your way around in an International environment
- Ideally, your professional experience is accompanied by appropriate
qualifications
(FFSK, GSSK or higher education) - Comprehensive knowledge of the duty planning programme (DPP) is desirable
- Confident handling of MS Office 365 Package
- Clear communication and your ability to quickly provide optimal solutions
- Very good written and spoken German & English (B2-C1) absolutely essential
- Driving licence (Class B)
What we expect from you:
- Flexibility and reliability
- High affinity for technology
- Organisational skills & a talent for it
- High service orientation & customer service
- High level of commitment and resilience
- Impeccable reputation, independent, structured and an organised style of working
Additional Information
Your benefits at Securitas:
- An important position in a dynamic and collegial team in a very successful company - the market leader in the crisis-proof private security industry
- A permanent employment contract with exciting development, training and career opportunities
- Modern technical work equipment
- A hybrid workplace that offers the opportunity to work in an agile manner (family-friendly)
- An attractive salary
- Interesting benefits, e.g. employee discounts with various providers
- Additional employer contribution to company pension scheme
- Protection through Securitas group accident insurance (also during leisure time)
We look forward to receiving your application!
Click on Apply now - fill out the online application form and upload your current CV and your IHK qualification certificate for the security industry.
We proceed with your application as follow :
- Your application documents will be reviewed and processed by our recruiting team.
- Contact by telephone to clarify any open questions.
- Personal interview with the hiring team (supervisors/area managers) at our Securitas branch in Potsdam/Berlin.
We look forward to getting to know you!
If you have any questions or other concerns, you can reach us by phone, Monday to Friday from 08:00 to 17:00, at 030501000234.
Your contact person: Mike Sterling - Recruiting Specialist Region Berlin
This is who we are!
Securitas is the market leader for security services : In the world and in Germany. Our tasks? As numerous and varied as our employees.
We employ 358,000 people in 45 countries worldwide, including 21,000 employees in Germany. Our diverse customer properties, broad customer base and strong team spirit offer you stability and variety in your work.
With our values of Honesty, Attentiveness and Helpfulness , our goal is to make the world a safer place.
Securitas stands for equal opportunities and diversity!
As a signatory to the Diversity Charter, we reject discrimination of any kind and look forward to receiving applications and working with people - regardless of gender, sexual orientation, ethnic and social background, age, disability, religion or ideology.
Note: By submitting your application, you agree that your application will be forwarded within the Securitas Group Germany and cooperation partners. This will increase your chances of applying. If you do not wish this to happen, please let us know in your letter.
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