Deutschsprachiger Kundenservicemitarbeiter (m/w/d) für Microsoft in Athen
Location
Griechenland | Germany
Job description
Introduction
Welcome to the vibrant world of Teleperformance Greece, where customer experiences are transformed, and businesses thrive in the digital age! At Teleperformance Greece, we don't just provide customer experience services; we craft memorable interactions that leave a lasting impact. As pioneers of contact center outsourcing in our local market, we've been setting the benchmark for unparalleled service since day one. With a diverse clientele spanning various industries, we have become indisputable leaders in what we do. But we're more than just a company; we're a team united by a passion for excellence and a commitment to growth. Imagine a workplace where innovation meets compassion, where every voice is heard, and every talent is nurtured.
That's the Teleperformance Greece experience! What sets us apart? We are not just a Great Place to Work-Certified Company; we are your gateway to a fulfilling career.
Responsibilities
Are you a fluent German speaker? This is your chance to work in our Microsoft Support team!
Microsoft collaborates with our Teleperformance Greece, providing excellent opportunities an excellent opportunity for experienced technology enthusiasts to work with the world’s tech leader!
If you speak German fluently and wish to experience working in the world of computer software, consumer electronics, personal computers and online platforms, grab this chance to join the German Microsoft Support team, in order to support customers from Germany, Austria & Switzerland.
What you will do:
Depending on the team that successful candidates will join, responsibilities vary:
- Identify customers’ needs and deliver appropriate solutions, including sales
- Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
- Assist customers to place an order and related issues
- Answer customers’ inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
- Turn every customer into a happy customer!
- Exchange ideas and solutions with your colleagues!
- Enjoy your time in Greece!
Qualifications
What you will bring:
- Excellent communication skills in German
- Good command of English (B2+)
- Sales experience with consumer products and services will be an asset
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills
- An empathetic soul with communication skills that match
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience we offer
Incentives
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
- Competitive monthly salary + 2 extra salaries per year
- Referral Program : Bring a Friend and get up to €3.000 depending on the language
- Health care discounts and benefits
- Numerous benefits and discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.
Contact information
Join Teleperformance and build a career within one of the safest (and most fun!) work environments in Greece. We want you to work with us; not for us. Can’t wait to meet you! Apply Here: Teleperformance Greece Jobs
Job tags
Salary
