Continental AG
Location
Salem | Germany
Job description
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of 39.4 billion and currently employs around 200,000 people in 57 countries and markets.
With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.
***This is a remote-based field position. Candidates should be located in one of the following states: North Carolina, South Carolina, Virginia, West Virginia, Maryland, Delaware, Pennsylvania, New Jersey, New York, Massachusetts, Connecticut, Vermont, New Hampshire, Maine, Kentucky and Eastern Tennessee ***
The field engineer will be responsible for supporting Sales by addressing complaints on Continental commercial tires as well as other products offered. The field engineer will support customers with warranty determination on complaints, provide topical training to both dealers and users, and report on product performance in the US.
• Adjudicate warranty on commercial tires and other products that are offered by Continental and provide feedback to customers on findings
• Assist and direct Sales with product complaints
• Enter all complaints into the Global Complaint Handling system, track these complaints and report trends
• Escalate topics of interest into continuous process improvement platform and participate in monthly meetings.
• Track product performance on targeted products
• Provide training to Sales, Fleets and Dealers on failure modes and other technical topics
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
EEO-Statement:
EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
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