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Location

Kleve, Kreis Kleve | Germany

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Job description

What we do

No matter if you’re the biggest sports fanatic, have a ‘minor’ shoe addiction or you own just one pair of sneakers, you know that finding the “ perfect”shoe can be challenging. We’re here to help people find that perfect fitting shoe every single time. We have created a way to make a 3D scan of your feet and match that profile with our own (and the world’s largest) database of 3D-scanned shoes. Our goal is to inspire people to do what they love in maximum comfort, whether it’s running a marathon, dancing all night or simply going for a stroll in the park.As an employer, we strive to translate this philosophy into a happy and balanced lifestyle for all our team members, giving them the opportunity to grow and thrive while doing what they love.

The fit we hope to find

We are looking for a driven and dynamic Customer Success Specialist to help our customers in Europe, primarily in the DACH region (Germany, Austria, Switzerland), optimize the usage of our scanners and deliver a personalized shopping experience to their end consumers. The perfect fit for this role is a fluent German speaker with a background in retail or services/account management, driven by a passion for customer success.

If you are a communicative, customer-oriented connector eager to contribute to the evolution of our footwear revolution, continue reading.

What you will do

Our solution is used by retailers globally, and your role is crucial in ensuring our customers derive maximum value from our product, delivering a superior experience to their end consumers. You will proactively engage with our customers, establish relationships, monitor customer success KPIs, conduct training sessions, perform routine store visits and resolve issues. Reporting to the Account Manager DACH, you will collaborate closely with various internal teams to successfully implement the customer activation plan.

As a Customer Success Specialist, your responsibilities include:

• Planning, organizing, and conducting training sessions for existing and new customers, employing a "train the trainer" approach
• Implementing SafeSize products on various store locations, ensuring optimal system performance
• Proactively monitoring key performance indicators (KPIs), addressing potential issues and conducting follow-ups with store personnel and project owners
• Developing and executing plans for targeted improvements based on assessments and KPIs
• Regularly engaging and communicating with customers for problem-solving and fostering general relationship building with the key stakeholders
• Collaborating with colleagues from various internal teams to continuously optimize processes and explore commercial upsell/cross-sell opportunities
• Providing support to Sales team during trade fairs and other events

What you bring

• Over 3 years of relevant experience in service, sales, account management, or a related field within retail
• Fluent in German – business proficiency/ability to effectively communicate and conduct business in German is mandatory
• Fluent in English; additional languages will be considered a plus
• Essential experience in retail, particularly in sports retail or footwear retail;
• Strong communication and presentation skills
• Strong organizational skills, with the ability to effectively manage multiple initiatives with various customers simultaneously
• Ability to create content (PowerPoints, training materials, etc.) for training and customer support
• Growth mindset
• Travel spirit - willing to travel internationally for 60-70% of working time

What SafeSize offers you

Being a great employer is important to SafeSize.We strongly believe in social impact (doing things right AND doing the right things) and offering our employees an awesome experience is a crucial element of that. We see fun and engagement as two core ingredients of a successful team. We encourage our people to find their passion within work and create an inspiringenvironment for our team, so everyone can excel and continue to grow.


For this position, you will be working either from our office in Athens Greece (Kifissia) and often travel abroad or if you are based in Germany you will be working fully remotely.

Asneak peek intoSafeSizeperks

• Competitive salary
• An office in a beautiful building in Kifisia, Athens, with sit/stand desks, inspiring interior, healthy breakfast, and lunch
• Monthly team events and drinks
• Company laptop and mobile
• A yearly learning and development plan
• Commuting expenses covered
• Private health insurance
• And perhaps, most important of all: a driven team of talented SafeSizers and inspiring place to work and learn, where we work together according to the five company values:

Be a force of good-Foster passion & fun-Dream big, start small, learn fast

Take ownership-Build trust and lend a helping hand

Which steps to take

If this sounds like you, click the apply button below! We would love to find out why you would be a great match for this position and why you think SafeSize is a company that fits you. Please, do not forget to attach your CV and add a cover letter.

If you have any questions about this position or SafeSize, please don’t hesitate to sendan email to [email protected] .

We do not work with recruiters for this vacancy, so please do not contact us for acquisition .

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Job tags

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Salary