Danish Customer Advisor for Foundever - Athens, Greece
Location
Niederlande | Germany
Job description
Introduction
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Responsibilities
Come and work with us.
Are you a Danish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens ?
So we have the perfect opportunity for you!
Your future project: join our Danish Customer Support team.
As a customer service specialist in this project, your daily responsibilities will include:
- Provide the highest level of support to our customers via phone and email on a range of issues
- Give accurate, valid and complete information by using the right procedures
- Be the owner of the customer query and ensuring a timely resolution and response
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets
- Create amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
Qualifications
To succeed in the role, you will need to have:
- Native or proficient level of Danish (C2)
- Intermediate level of English (at least B2) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Greece
- Be a local candidate or willing to relocate to historic Athens, Greece
Incentives
Go further with Foundever™
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Very competitive wages and stability
- Fully paid training
- Permanent contract
- Private healthcare
- Continuous learning/development opportunities
- Competitive career opportunities
- Assistance in relocation to Athens
- A safe, friendly, diverse, supporting and technological company
- International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
- EverBetter wellness program (Fitness room in our premises & Personal Trainer)
Contact information
Apply Today!
Our success lies in our diversity, and our differences are our strength. We are an equal-opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!
Job tags
Salary
