Location
Thunder Bay, ON | Canada
Job description
Union: OPSEU
Job Number: J0224-0309
Job Title: Support Worker
Job Type: Permanent Full Time
City, Province, Country: Thunder Bay, Ontario, Canada
Job Location: Thunder Bay
Job Category: Administration / Clerical
Job Classification: S2U
Role Designation:
LAO Workplace Based - Role is physically based in an in-person LAO workplace
Open Positions: 0
Posting Date: February 19, 2024
Closing Date: February 27, 2024
Salary: $39,144.32 - $58,431.02/Year
Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.
Primary function
The primary function of the job is to perform a variety of customer-focused administrative duties.
Home Location: Thunder Bay District Office
Secondary/tertiary locations: Not applicable
Reporting to: Manager, District Operations
Key accountabilities
- Reception duties including answering a high volume of telephone calls and providing information to clients and lawyers on the phone and/or in person regarding legal aid processes and/or the status of their file.
- Provide back-up relief for reception staff as required.
- Assisting clients in completing intake information and triage.
- Scan consent and declaration forms and attach to client file in the PeopleSoft system.
- Opening mail and matching the correspondence with existing client files, scanning and attaching to client files in PeopleSoft
- Fax correspondence to counsel and clients.
- Maintaining e-mail database for stakeholders.
- Maintaining and faxing up to date referral lists.
- Maintain settlement conference calendar and prepare boardroom for settlement conferences.
- Scheduling settlement conferences and maintaining settlement conference excel database.
- Review and process approved panel management applications.
- Open, close and bill family law files.
- Order office supplies and oversee maintenance issues with copiers, water, HVAC system.
- Additional, specific duties as outlined by manager
- Experience working in a family law office is an asset
Required skills & experience
- Experience in an office environment and proven ability to deal effectively with clients on the phone and in-person.
- Sound organizational skills to ensure the accuracy of information and to maintain control of a variety administrative of tasks.
- Intermediate level skill in Microsoft Word and Excel
- The ability to enter and retrieve information in a client service computer application (Peoplesoft) is an asset
- Accurate typing skills and the ability to work with minimal supervision
- The ability to multi-task and to work well under pressure
Education & Job Knowledge:
- Knowledge of court procedures, duty counsel policies and LAO’s policies and procedures.
- Good knowledge of community based services available to clients.
To apply please submit a cover letter and resume
As per the requirements of the Collective Agreement governing this position, first consideration is given to current OPSEU member applicants
Only those candidates selected for an interview will be notified
Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly
First time applying to LAO? You will need to create a profile AND then apply for the position
Already have an Njoyn account? Just sign in and select "my jobs" to apply
Once you have successfully applied you will receive a confirmation email
Trouble applying? For telephone support please call 1-877-427-7717 or email: [email protected]
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