NTI
Location
Saint John, NB | Canada
Job description
NTI Boilers Inc. is a manufacturer of residential and commercial heating equipment founded in Saint John, New Brunswick, Canada. With over 50 years in business, NTI has found success across North America, and is continuing to expand.
NTI Boilers Inc., is part of Ariston Group, a global leader in sustainable solutions for hot water and space heating, components and burners. In 2022 the Group, with the pro-forma inclusion of Wolf-Brink, reported almost 3.1 billion euro revenues. As of today, Ariston Group has over 10,000 employees, representative offices in 43 countries, 28 production sites and 30 research and development centers in 5 continents. Ariston Group is listed on Euronext Milan since November 2021. Ariston Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrid solutions and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization and advanced connectivity systems. The Group offers a full range of products, solutions and services mainly under the global brands Ariston, Elco and Wolf, and also operates under iconic brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
The role, reporting solid line to the Quality Assurance Director, will be responsible for all Quality related activities on the assigned Business Line in North America:
• Consolidate the Quality assurance processes on North American products according to the group procedures to achieve higher effectiveness.
• Build up communication channels and processes with market, local team, and head quarter.
• Support in training local organization on group procedures and practice.
• Manage all the quality activities related to the new project development process (example: Quality Control Plan, FMEA, Field Test, Training) in cooperation with R&D and MKTG and Central Function based in Italy
• Support the components Quality development (PPAP/APQP) during the New Product Introduction (NPI) processes; participate in the periodic meetings during the NPI process, supporting and validating the Go/No Go decisions supporting the implementation of Group Procedures
• Define Quality Plans (Cp/Cpk; Control Charts) and be involved into cross functional teams also based in Italy Head Quarter
• Analyse technological process status cooperating on continuous improvements and Analyze customer’s claim rate data to identify main offender and define improvement actions driving their execution, activating the relevant interfaces with the Central Organization.
• Manage complaints (from customers, regulatory…): analyze products problem’s causes (RCA) and define improvement and preventive actions in collaboration with R&D, Manufacturing, Service, Marketing and other Central Departments
• Monitor, coach and lead Plant Quality Managers, who will report to him/her in dotted line, in activities related to site’s Quality: incoming controls, statistical controls and production controls, process monitoring and supporting product/process problem solving.
• Act as point of reference for the Sales and Service Departments to share technical knowledge and collect insights, information and KPI for reducing field quality spending
• Prepare regularly Quality reporting and specific reports on problem solving issues and on continuous improvement projects
The ideal candidate is an Engineer with 4/7 years of experience in Quality and Production area.
Analysis and planning skills, accuracy, curiosity to learn new things, ability to manage time and consistently meet deadlines, problem-solving, target orientation, and flexibility complete the profile.English knowledge and proficiency in the main MS Office tools (Excel, PowerPoint) are basic requirements with the knowledge of TQM, Lean Manufacturing, or Six Sigma methodologies.
We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
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