Safran
Location
Ontario | Canada
Job description
Technical Assistance for airlines/operators/MRO's for all Safran Landing System products. (Wheel/Brakes, Landing Gear, Systems Equipment)
Technical Assistance for airlines/operators/MRO's for all Safran Landing System products. (Wheel/Brakes, Landing Gear, Systems Equipment)
Be able to utilize SAFRAN LS, CMM, PDM and Tech Pubs for technical reference.
• Primary duties, take lead on all Wheel/Brake technical and claim actions for the Americas region as they are received through the Customer Support Ctr.
• Routinely interface across applicable Airlines/MRO repair shops and/or affiliated engineering departments for Wheels/Brakes.
• Provide routine regional interface with the Wheel/Brake Product Engineering team to manage technical queries and interface directly with airlines and/or Wheel/Brake MRO Shops.
• Use SAFRAN LS ConeCT database to track and report on customer queries. Process updates within the platform.
• Provide key regional interface with Wheel/Brake Repair & Services sites to develop in-service technical database for Product Support Engineering, and drive CMM improvements and maintenance recommendations
• Develop and monitor unscheduled removal database with SAFRAN Wheel/Brake network and major Airlines/MRO's
• Accompany Product Support Engineering team during Airlines/Shop visits
• When not working active Wheel/Brake cases provide technical support for Landing Gear and/or System Equipment cases received into the Region Customer Support Ctr.
• Work actively across departments to support any action to contribute to on-time delivery performance with the Airlines/MRO's, in case of shortages
• Maintain wheel/brake monthly dashboard covering region activity
• Provide routine AOG Technical Services during in and out
Be able to utilize SAFRAN LS, CMM, PDM and Tech Pubs for technical reference.
• Primary duties, take lead on all Wheel/Brake technical and claim actions for the Americas region as they are received through the Customer Support Ctr.
• Routinely interface across applicable Airlines/MRO repair shops and/or affiliated engineering departments for Wheels/Brakes.
• Provide routine regional interface with the Wheel/Brake Product Engineering team to manage technical queries and interface directly with airlines and/or Wheel/Brake MRO Shops.
• Use SAFRAN LS ConeCT database to track and report on customer queries. Process updates within the platform.
• Provide key regional interface with Wheel/Brake Repair & Services sites to develop in-service technical database for Product Support Engineering, and drive CMM improvements and maintenance recommendations
• Develop and monitor unscheduled removal database with SAFRAN Wheel/Brake network and major Airlines/MRO's
• Accompany Product Support Engineering team during Airlines/Shop visits
• When not working active Wheel/Brake cases provide technical support for Landing Gear and/or System Equipment cases received into the Region Customer Support Ctr.
• Work actively across departments to support any action to contribute to on-time delivery performance with the Airlines/MRO's, in case of shortages
• Maintain wheel/brake monthly dashboard covering region activity
• Provide routine AOG Technical Services during in and out
• Work actively across departments to support any action to contribute to on-time delivery performance with the Airlines/MRO's, in case of shortages
• Maintain wheel/brake monthly dashboard covering region activity
• Provide routine AOG Technical Services during in and out of hour periods as defined by the Customer Support Ctr Manager.
• Support the regional CSM on MOP's, reports and any other special requirements as deemed necessary + support regional CSMs (Customer Support Managers) with KPI's, reports and any other requirements as required.
• Support Commercial team customer queries – ie parts search, interchangeability Work on an AOG/Late shift rotational basis to cover weekends and holidays to support customers and the Commercial CSC team. Shift Schedule: Mon – Thur 9 am to 5 pm, Fri 9 am - 2 pm and 2 pm – 7 pm.
• Hybrid working schedule with a combination of WFM/office
• Proficiency in MS Word, Excel, PowerPoint,
- ConeCT (CRM Tool)
- Technical Publication documents.
- Excellent verbal and written English communication
skills
- Technical degree or Master's degree. (Engineering/Aerospace specialty preferred)
- Applicants must have 5-8 years aircraft related experience
• Work actively across departments to support any action to contribute to on-time delivery performance with the Airlines/MRO's, in case of shortages
• Maintain wheel/brake monthly dashboard covering region activity
• Provide routine AOG Technical Services during in and out of hour periods as defined by the Customer Support Ctr Manager.
• Support the regional CSM on MOP's, reports and any other special requirements as deemed necessary + support regional CSMs (Customer Support Managers) with KPI's, reports and any other requirements as required.
• Support Commercial team customer queries – ie parts search, interchangeability Work on an AOG/Late shift rotational basis to cover weekends and holidays to support customers and the Commercial CSC team. Shift Schedule: Mon – Thur 9 am to 5 pm, Fri 9 am - 2 pm and 2 pm – 7 pm.
• Hybrid working schedule with a combination of WFM/office
• Proficiency in MS Word, Excel, PowerPoint,
- ConeCT (CRM Tool)
- Technical Publication documents.
- Excellent verbal and written English communication
skills
- Technical degree or Master's degree. (Engineering/Aerospace specialty preferred)
- Applicants must have 5-8 years aircraft related experience
Job tags
Salary