Scheduler

Location

Owen Sound, ON | Canada

Job description

About Us

Georgian Bay Fire & Safety Ltd., a Fire Safety and Protection, LLC, company, is one of the largest independent Life Safety & Property Protection companies in Canada. We are seeking additional members for our growing team. Our Fire Alarm, Security, Sprinkler, and Electrical professionals are protecting people and property every day. In business since 1969, we are a well-respected organization with a focus on customer service, with offices across the province and a single source approach of having electricians, sprinkler fitters, security technicians and suppression technicians in house. We continue to attract great staff and clients, and that continued growth offers excellent opportunities for our exceptional team.

Job Description:

A Scheduler is responsible for serving our customers while working to ensure technicians are scheduled as efficiently as possible. The role requires strong organizational skills, attention to detail, and the ability to prioritize tasks to meet tight deadlines.

Key Responsibilities:

• Schedule routine service work to achieve maximum efficiency
• Schedule emergency service calls
• Assist service technicians with site information
• Address customer service inquiries and concerns in a professional manner
• Pre-appointment contacting of customers to confirm appointment, terms and other information
• First call resolution proficient – Helping customers on the spot without a phone call or 2 nd visit back to site.
• Answering phone calls and emails, managing correspondence, and responding to customer inquiries
• Strive to maintain the highest level of customer satisfaction
• Process all documents with accuracy and efficiency
• Maintaining accurate records and filing systems
• Receives inventory and processes PO's.
• Gathers parts for technician jobs.

Qualifications and Skills

• Business Administration Diploma or equivalency is preferred.
• 2-5 years of work experience in a related field.
• Knowledge of the fire and life safety industry is an asset.

Benefits:

Fire Safety and Protection (FSP) is laser focused on creating a culture that thrives on developing our people and protecting our clients' assets. One of the ways we do this is by rewarding those who contribute to our continued growth. Some of the things that you can expect when joining our professional selling team include:

Extended Health Care

Dental

Vision

LTD, STD

Life Insurance

EAP

RRSP Matching

Tuition Reimbursement

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job tags

Salary