Location
North York, ON | Canada
Job description
This is a contract position for a UX Designer for our public sector client.
Work location: North York
Duration: Twelve Months
7.25 hours/day
This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)
Advantages
Good compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design.
Delivery Phase 1) Discovery:
Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designer’s responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.
Deliverables:
- Facilitate the Kick-off meeting with the project team to produce such outputs as:
- Business Model Canvas
- 5 Whys
- User Personas
- Stakeholder Mapping
- Strategy Map
- Short- and Long-Term Goals
- Fears and Challenges
- Problem Statement
Facilitate user research activities to produce such outputs as:
- User interview topic Maps, a summary of interrelated topics for the user interview
- User Interview Scripts to plan and guide user discussion
- User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
- User research findings report
Inception (Science Fair Day):
- Showcases the work and key findings from this stage to stakeholders outside of the core project team
- Aligns entire team (business, technical) on what the next steps will be
- Planning activities for next phase (Alpha)
Other deliverables typically delivered in this phase include:
- User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the story’s main events
- Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved
- Defined business Key Performance Indicators (KPIs)
Delivery Phase 2) Alpha:
Alpha is about testing hypotheses and experimentation. The purpose of Alpha is to determine how to meet the user needs that were identified in discovery. This phase is an opportunity to quickly test different approaches with users before building a service.
Deliverables:
- Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design, prototyping, and testing ideas with customers
- Produce “clickable” prototypes of multiple possible solutions
- Validate "clickable” prototypes with users through usability testing sessions and produce research findings report
- Iterate (improve) on “clickable” prototypes with insights garnered from research findings report
- Identify and document existing processes or policies that will need to change to support the new product or service
- Produce a business proposal to justify funding for the next phase (Beta)
- Define a clear vision for the solution that will be built in Beta
- Create a plan and prioritized list of features to be completed in the Beta phase
- Define user solution, and delivery of KPIs
Delivery Phase 3) Beta:
The goal of Beta is to build a real service that works well for a larger group of people. The prototypes that were developed and tested during Alpha are used to build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment. Executed within the context of Scrum methodology, the UX Designer performs the following Agile ceremonies: Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.
The designers are at the spearhead of this methodology, creating and validating user stories for the developers (typical) one iteration ahead.
Deliverables:
User story creation and validation:
- Participates in deciding which priority to tackle
- Sketching workshop to create visual representation of ideas or user flows
- Create designs
- Enhancements made to designs
- User Interviews (for validation)
- Synthesising individual and overall interview findings
- Enhancements to designs made from synthesis
- Get product owner sign off and input story into backlog for future iteration planning
- Rinse and repeat for each feature, function within a given iteration
- Conduct accessibility compliance testing of the solution within each iteration.
- Conduct regular usability testing sessions on the MVP built as part of the Beta phase.
Delivery Phase 4) Live:
Live begins when the service has reached a point of maturity and all of the main features in the backlog have been built. While most people understand the purpose of live, it’s not always given the attention and resources it deserves.
Continuous improvement is one of the core principles of service design and that’s what live is all about. The goal is to continuously monitor, research, test and iterate for as long as the service is active.
Deliverables:
Continue to facilitate user research activities to produce such outputs as:
- User interview topic maps, a summary of interrelated topics for the user interview
- User interview scripts to plan and guide user discussion
- User interview synthesis (collection, aggregation and analysis) of written observations recorded during each interview
- User research findings report
- Conduct regular accessibility compliance testing of the live build as improvements are released
- Conduct regular usability testing sessions on the live build
- Analyze usage analytics and user behaviour patterns to track and measure key performance indicators
Qualifications
- Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
- Ability to iterate your designs and solutions efficiently and intelligently
- 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies
- Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies
- Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus
Summary
If interested and qualified for this role, please apply today for immediate consideration!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to
[email protected] to ensure their ability to fully participate in the interview process. show more
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