ClinicLine
Location
Toronto, ON | Canada
Job description
Job Title: Operations Manager Location: Toronto/GTA Company: ClinicLine About Us: ClinicLine is a healthcare technology company that helps clinics improve administrative processes through augmented on-site and off-site administrative teams, optimized workflows and AI supported back-office technologies. Role Overview: ClinicLine, is an early startup that is experiencing tremendous growth. To help support this growth, we’re seeking an operations manager to lead and oversee daily activities. As a young company with accelerated growth, the operations manager will have exposure to several core aspects of the business—providing them opportunities to grow as a well-rounded business leader. The ideal candidate is a quick learner with a can-do attitude and a bias for action. You have a high attention-to-detail and are extremely organized. You quickly come up to speed on the operational needs of a growing business and be able to learn and adapt quickly. Objectives of this role: Maintain constant communication with staff, customers, and vendors to ensure proper operations of the company Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity Ensure that operational activities remain on time and within budget Track staffing requirements, hiring new team members as needed Develop, implement, and maintain quality assurance, and feedback protocols Take a lead role in ensuring customer success Be willing to become a subject matter expert in all things surrounding clinic management. Responsibilities: Lead, motivate, and support a large team within a time-sensitive and demanding environment Develop internal and customer facing reporting mechanisms and problem resolution. Manage data collection for the updating of metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service Partner with cross-functional teams to improve proprietary tools and systems Work closely with compliance and technical departments to ensure that activities run smoothly and are compliant Oversee materials, technology requirements and staffing Required skills and qualifications : Bachelor’s degree (or equivalent) in business management, administration, or related field Two or more years of proven success in a similar role within a medium to large company Strong skills in operational and project management Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service Knowledge of business productivity and CRM softwares Excellent interpersonal and leadership skills. Demonstrated problem-solving capabilities and innovative thinking. A self-starter with a strong entrepreneurial spirit. Tech-savviness and lean into emerging technologies What We Offer: Competitive salary with performance-based bonuses. An opportunity to be an early employee in a fast-growing healthcare company An inclusive and collaborative work environment. How to Apply: Interested candidates are invited to send their resume, a cover letter detailing relevant experience, and references to Ritesh Daya. Please include " Operations Manager Application – [Your Name]" in the subject line.
Job tags
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