General Manager

Location

Invermere, BC | Canada

Job description

Stone Creek Resorts Inc. is a world-class Golf Resorts in the most beautiful natural surroundings, Silvertip Resort in Alberta and Eagle Ranch Resort in British Columbia. The defining features of our resorts have their foundation in the values; striving to provide an extraordinary experience to our guests is crucial. Our service commitment, SERVICE BEYOND , sets us apart from our competitors.

Eagle Ranch Resort, the foremost luxury destination in Invermere, sets the standard for refinement, boasting breathtaking vistas of the Columbia River and the Purcell Mountains. At the heart of the resort lies Eagle Ranch's Golf Course, a par 72 masterpiece designed to challenge and inspire golf enthusiasts of all skill levels. Beyond the greens, guests can relax in luxurious accommodations at Headwaters Lodge featuring twenty upscale guest rooms and four 4000 square-foot private residences. Compliment your time at Eagle Ranch by dining at Rustica Steakhouse and Traders Lounge.

We are looking for a General Manager for our Golf Resort in the Canadian Rockies. The successful candidate is required to work in accordance with our company values: Caring, safety, integrity, excellence, team spirit and financial responsibility.

Are you a passionate hospitality professional and seeking the opportunity to lead a team of hospitality enthusiasts?

Key Responsibilities and Deliverables:

• Develop and execute the annual strategic operations plan and budget that aligns with the company's strategic master plan.
• Ensuring budgeted sales and seasonal (April 1 to Oct 31) operational objectives are met through the planning & development. Maintain employee communication across the property to ensure goals and objectives are understood and exceeded.
• Financially monitor all departments including: Golf operations, Turf Care, Luxury Lodging (20 rooms / 4 cabins), Maintenance, Food and Beverage and Staff Accommodation.
• Work closely with leadership team to deliver exceptional guest service across all resort departments.
• Enhance performance and guide/develop Department Heads on daily operations. Setting up the team for Success.
• Consulting with leadership at all levels as well as cross-functional stakeholders to understand overall business strategy and issues and how those impact the resort operations.
• Develop community relations within the Columbia Valley, including Chamber of Commerce and Destination Marketing Organizations.
• Assessing current business practices and identify opportunities to increase operational efficiencies. Develop standard operating procedures (S.O.P.) to maintain quality standards.
• Support Recruiting and Training of seasonal operation employees.
• Reviewing policies received by Human Resources and drive implementation along with the HR team.
• Supporting performance management, training, leadership development and planning for department successors.
• Collaborating with Head Office team, Human Resources, Accounting, Sales & Marketing to ensure smooth functioning of the operations and achieve financial results.
• Ensuring the daily success of the operations with a hands-on approach.
• Report monthly to CEO the key performance and financial figures. Follow and develop a budget for all departments and submit it for approval on a timely basis.
• Building a culture of safety in the work environment and keeping employees' morale high.
• Oversee and address Staff Accommodation complaints and concerns with support from HR.

Knowledge, Expertise and Skills Required:

• Customer centric and sales driven.
• Progressive management experience within Golf, F&B, and Lodging is preferred.
• Previous resort management in mountain communities is an asset, but not a requirement.
• Strong communication skills with all levels of the organization.
• Strong computer skills; experience with software applications such as Microsoft Office.
• Strong ability to learn and train seasonal employees to use variety of information systems. Previous experience with Club Prophet (POS), WebRezPro (PMS), Sage Intacct (ACC), and Dayforce (HRIS) is an asset.

Does this describe you?

• Must be Highly energetic, Self-starter and have a positive disposition.
• Strong leadership & interpersonal skills; ability to articulate clear directions and influence others.
• Work collaboratively with the Corporate Head Office to make solid decisions quickly based on limited information and changing conditions.
• Big picture, structured thinker with strong ability to bring multiple deadlines to closure.
• Ability to develop and lead a high-performing team.
• Ability to build rapport and trust with others.
• Ability to work every weekend during golf season.
• Should be eligible to work in Canada full-time.
• Work may involve over 40 hours per week, including weekends during peak golf season (May through October).
• A bachelor's degree or equivalent and/or golf professional designation is preferred.

Why Stone Creek Resorts:

• Our people experience working at a world-class golf resort.
• We care about our team's Success.
• Discounted Golf Privileges, Staff Meals, Restaurant Meals, Golf Shop.
• Subsidized Housing onsite.
• Benefits Plan - Health & Wellness spending account, Group Life Insurance, RRSP Matching Plan (4%).
• Paid vacation time off (4 weeks).
• We offer a diverse and engaging work environment.
• Competitive base salary with annual bonus incentive.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc.

Stone Creek Resorts utilizes a behavioural profile resource. All candidates interested in this exciting opportunity must complete this questionnaire before resumes are reviewed . There are no right or wrong answers, best approach is to not overthink questions and answer to the best of your ability.

Job tags

Salary

$100k - $125k per year