PlaytestCloud GmbH
Location
Remote | Canada
Job description
PlaytestCloud is a platform that helps game developers test their games and ideas with real gamers around the world. Using playtesting software, developers can watch players play their games, collect their feedback, and even interview them live. Over 60% of the studios listed in the App Store Top 100 grossing games charts have tested their games with PlaytestCloud.
We’re the premier user testing provider for games - we help game studios worldwide make the best games they possibly can.
We build our own technology that adds screencast recording, security features, and player instructions to games.
We’re bootstrapped and profitable, with 300+ paying game studios and 1,000,000+ playtesters.
We’re looking for a Junior Community Representative (f/m/d) . In this role you’ll join our Community team, representing PlaytestCloud to our panel of over 1,000,000 players - and growing every day! Your team is responsible for communication with our players, resolving any problems they may have with playtests or their PlaytestCloud accounts. You’ll also get the opportunity to recruit further players, help to build on our social media presence, and learn about how our clients use PlaytestCloud to improve their games.
In this role you will:
Community Care: Communicate directly with our community of players and game-lovers, providing playtest-specific help and advice
Coordinations: Provide our playtesters with insights and learnings to ensure that the game developers receive good quality videos
Providing Solutions: Triage playtest problems and report them to the relevant team to solve them
Content Creation: Have a part in creating social media content and playtester resources, helping the panel to understand our platform
Playtester Attraction: Recruit more playtesters and guide them through the qualification process
What's in it for you:
Professional growth: You will join a passionate team that has revolutionized the way mobile games are tested and developed. Here you will learn the ins and outs of working in a highly successful SaaS operations team
Make a real impact : You can take over responsibility for a core part of our business from day one: our playtesters!
Game development: You will learn how digital games are made from an insider’s perspective
Top tier customers: You can work directly with the top mobile gaming studios in the world, supporting them on creating the great games of tomorrow
Mandatory:
✅ Community-focus : You’re able to adjust quickly to the needs of our players and have communicated closely with customers or players for some time in previous roles
✅ Problem solver : You have strong organizational and troubleshooting skills, and are able to prioritize more urgent tasks
✅ Strong English skills : You have (near) native spoken and written English skills. German is not required for the role. Any additional languages will be a plus
✅ Content creation : You have some previous experience with video editing software, such as Final Cut Pro or CapCut
✅ Location : You are located within Central, South or Latin America as you will mainly work with a community that is based in or near the UTC−3, UTC-4, UTC-5 time zones.
Great to have:
Gaming Knowledge : Good knowledge of the gaming industry and/or the field of digital games.
This is your chance to introduce yourself with a short cover letter on why you are a great fit for PlaytestCloud. All candidates, even those who may not have the above-listed experience but can demonstrate the necessary skills, may apply and will be considered.
Here comes the fun part! If you love a less-formal work environment, working remotely or from abroad, receiving a competitive compensation package and benefits - and most of all, being the authentic you - we want to meet you.
Here are some of our perks & benefits:
Remote-first work model: We offer the option to work up to 100% remotely.
You get a budget for professional growth opportunities, conferences, team building, and, if you wish, German language lessons
Additional time off on December 24th and 31st
You get a MacBook, an additional screen, and the equipment you need to do a great job. Additionally, you get a budget to set up your home office environment.
Strong culture: We have a feedback-driven company culture that is open to trying new paths, where the best idea wins
Regular team events and other fun activities for everyone who wants to attend
Birthday presents and Anniversary charity donations
Summer & winter celebrations (bringing all employees together in Berlin, Germany)
A common question you might be asking is: “Do I need to meet all the requirements to apply?”
Our answer is, studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. By contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying. We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role, and to PlaytestCloud.
Note : We read every application ourselves and do not rely on automated CV screening.
At PlaytestCloud, we welcome diversity, and believe everyone should have a fair chance at setting a high score. We are committed to providing an inclusive environment for everybody who works here or with us, regardless of race, national origin, age, gender, gender identity or expression, sexual orientation, religion (or lack thereof), political affiliation, disability, medical condition, pregnancy, marital status, or any other protected characteristics. Join us and make the future of gaming diverse, inclusive, and exciting.
If you want to reach out to our Diversity & Inclusion buddies, please send a message to people[at]playtestcloud.com with your request or ask us to jump on a quick call with you.
If you have questions regarding the job opening or our recruitment process, drop our Talent Acquisition team a line at talent[at]playtestcloud.com .
Job tags
Salary