Customer Service Specialist
Location
British Columbia | Canada
Job description
Job Title: Customer Service Specialist
Location: Remote (Ontario, Canada)
Employment Type: Full-Time
Position Overview:
As a Customer Service Specialist, you will play a crucial role in ensuring our customers receive outstanding support and assistance. This is a remote, full-time position with a preferred location in Ontario. You will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services.
Key Responsibilities:
- Respond promptly to customer inquiries through various channels (email, chat, phone).
- Provide accurate information and support to customers regarding products/services.
- Resolve customer issues and ensure a high level of customer satisfaction.
- Collaborate with other departments to address customer needs effectively.
- Keep detailed records of customer interactions and transactions.
Qualifications:
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to adapt and thrive in a fast-paced, remote work environment.
- Strong problem-solving skills and attention to detail.
- Familiarity with Customer Satisfaction.
Requirements:
- High school diploma or equivalent; additional education or certification is a plus.
- Proven track record of meeting and exceeding customer service targets.
- Availability to work a flexible schedule, including occasional evenings and weekends.
- Must have a reliable internet connection and a suitable remote work setup.
Requirements:
Job tags
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