Manager of Quality Improvement and Special Projects

Location

Ottawa, ON | Canada

Job description

The Manager of Quality Improvement and Special Projects plays a pivotal role in overseeing the organization's quality improvement initiatives and leading special projects aimed at enhancing operational efficiency and effectiveness. This role encompasses a wide range of responsibilities spanning quality management, process improvement, project management, and cross-functional collaboration. It will involve developing, implementing, and monitoring quality improvement strategies that drive innovation and process optimization for the organization.

POSITION RESPONSIBILITIES

Quality Improvement:

• Develop and implement strategies to enhance product/service quality and operational efficiency.
• Establish quality standards, metrics, and performance indicators to measure and monitor progress.
• Conduct regular audits and assessments to identify areas for improvement and ensure compliance with quality standards.
• Analyze data and feedback to identify root causes of quality issues and implement corrective and preventive actions.
• Train and educate staff on quality management principles, methodologies, and best practices.

Special Projects Management:

• Lead and manage special projects aimed at improving organizational processes, goals and performance (e.g. Strategic Plan, New Evaluation Framework, Blueprint Framework).
• Define project scopes, objectives, timelines, and deliverables in collaboration with stakeholders.
• Allocate resources, assemble project teams, and provide leadership and direction throughout the project lifecycle.
• Monitor project progress and manage risks and issues to ensure timely delivery and successful outcomes.
• Communicate project updates, results, and recommendations to the senior leadership team and key stakeholders.

Cross-Functional Collaboration:

• Collaborate with cross-functional teams and programs to identify improvement opportunities and drive change initiatives.
• Train the management team on the processes and framework as required, to measure outcomes on service delivery.
• Facilitate collaboration, communication, and knowledge sharing among team members to ensure alignment and synergy.
• Build strong relationships and partnerships with stakeholders to obtain support and buy-in for quality improvement and project initiatives.

Continuous Improvement:

• Foster a culture of continuous improvement, innovation, and learning within the organization.
• Encourage and facilitate the implementation of new ideas, processes, and technologies to drive operational excellence and competitive advantage.
• Regularly review and evaluate existing processes, policies, and procedures to identify areas for optimization and enhancement.

Performance Monitoring and Reporting:

• Develop, implement, and maintain reporting dashboards, reports, and metrics to measure progress and performance against quality improvement and project objectives.
• Prepare and present regular updates, progress reports, and recommendations to senior management and stakeholders.
• Identify trends, patterns, and insights from performance data to inform decision-making and drive strategic initiatives.

Job tags

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