RDC Returns Processor

Location

Vancouver, BC | Canada

Job description

Pay range: $17.92 - $23.90Incentive Plan: Annual Bonus Incentive Target %: 1%SHIFT: First

BSH Home Appliances LTD

Tomorrow is our home.

Find out how easily you can achieve at BSH Home Appliances Ltd. As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch and Gaggenau as well as our local brand Thermador, our focus truly is on innovation. In addition, that does not just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make his or her individual contribution to our overall success. Join us now and give your career a home.

RDC Returns Processor

Vancouver, BC / Full-time (Fully on-site)

Pay Range $17.92 - $23.90 (hourly)

Your responsibilities

The RDC Return Processor is responsible for processing and categorizing products returned to our regional warehouse, including inspection, recording data, and disposition as per policies. Assist our field service technicians regularly on consumer service calls to accommodate with 2 men jobs or major jobs. Handling parts pick up and returns, and delivery to the Technicians when needed. Doing admin tasks to support the local FSM and the FSA Team when needed.

• Ensure that returned products are processed and made available for resale as quickly and efficiently as possible. Follow written guidelines as to classification of returned products and subsequent final disposition
• Assist our field service technicians regularly on consumer service calls to accommodate with 2 men jobs or major jobs. This will require driving a company owned vehicle
• Handling parts pick up and returns, and delivery to the Technicians. This will require driving a company owned vehicle
• Responsible for part inventory, including parts in transition and part storage
• Adapted 8-hour shift in work zone or region depending on Technicians availability, overtime is possible according to workload and working in the evening is possible
• Perform B stock inspection on returned units such as dishwashers and Refrigerators to classify them for repair, sale, or recycling
• Perform B stock basic repairs on home appliance units such as panel replacement or legs replacement
• Occasionally repacking product that would have a damaged box or wrapping
• Preform administrative tasks on company CRM system, as well as the dispatching system, the invoicing system, and the reporting system
• Assisting direct manager to perform any tasks related to Field service according to the needs
• Perform all other duties as reasonably required

Your profile

• High-School Diploma (Technical appliance background ) – Required
• 0-2 Years of Experience (Busy Warehouse Environment / Technical appliance background ) – Required
• Electro-mechanical background is a plus
• Ability to work with minimal supervision
• Current valid driving license and clean record
• Strong communication and superior customer service skills
• Good Microsoft office skills as well as Outlook, Excel
• Ability to explain issues in an understandable and logical manner
• Demonstrates good organizational skills
• Ability to read the English Language, and write in the English Language
• Knowledge of common hand tools and proper tool use applications
• Required to wear the BSH supplied PPE while on duty
• BSH will provide specialized testing devices and electronics, but the employee will need to supply regular hand tools
• Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service
• Must be a self-starter and be able to work independently with minimal supervision
• Maintenance of company provided van

Your pay & benefits

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Accidental Death and Dismemberment Insurance, Critical Illness Insurance, and Education Assistance Program
• Eligible to join the Retirement Savings Plan on your date of employment with BSH, you can tax shelter up to 18% of earned income subject to additional CRA specific regulations. BSH offers a profit sharing contribution of 3% of your eligible annual. In addition, BSH makes an employer matching contribution of 50% of your employee RRSP contributions, subject to a max match contribution of 3% of eligible earnings
• Vitality Employee Wellness program through Manulife
• Vacation time is provided based on the employee’s service date with BSH (the range is between 15-30 days according to seniority level)
• 40 hours of paid sick leave (hourly employees)
• Employee, friends, and family discount program for company products
• BSH provides ongoing product training, computer tablet, cell phone, and a company vehicle for eligible positions

Further information

• Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!
• BSH welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
• At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities, we unleash our full potential.
• This position is eligible for the BSH Associate Referral Program (if applicable).
• Find a new home for your professional ambitions.

Job tags

Salary