Field Support Trainer - Central Ontario
Location
Barrie, ON | Canada
Job description
HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey. Join the team that’s changing lives!
We’re seeking a full-time, permanent
Field Support Trainer to support our growing team! This role will be remote with frequent travel across the region (Central Ontario - Burlington through the GTA, including the Kawarthas region).
What it’s all about: Reporting to the Divisional Sales Director, the Field Support Trainer will support the day-to-day sales and operations of our new hearing centres through superb training and communication with our team. The ideal candidate will have an organized, meticulous approach and provide dedicated training to our new and existing team members.
What’s in it for you?
- Attractive compensation package with profit-sharing opportunities
- Benefits starting on your first day
- RRSP program + employer matching
- Educational Assistance and Health & Wellness programs
- Generous travel allowances and mileage for applicable roles
- Mentorship and professional development opportunities
What you will do:
- Facilitating a positive and effective experience through onboarding, training, and shadowing support to new employees. Provide ongoing post-training follow up for new employees and address any training-related concerns
- Deliver and motivate trainees through effective training methodologies (on-the-job, simulation, knowledge-based, and experiential) via virtual, ILT, e-learning, and blended
- Assist in the development and implementation of training programs and content
- Provide coverage for administrative/front desk reception duties when team members are on vacation, sick, or require additional assistance
- Assess onboarded talent risks to identify potential challenges and gaps in the onboarding process and post-training care
- Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level such as schedule management, patient recall process, patient database and files
- Other duties as assigned
What we are looking for:
- Minimum of 1 year or more proven success and experience in a training role
- Exceptional people skills and ability to train and influence
- Experience in an environment with an emphasis on sales, client interaction, and having to work with multiple tasks is required.
- Proven ability to build strong relationships with internal/external customers and other stakeholders
- Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
- Excellent organizational skills: ability to work under pressure, prioritize, and manage time efficiently
- Highly proficient in Microsoft Office (Word/Excel/PowerPoint/Outlook) and other applications
- Ability to frequently travel throughout the region
HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Job tags
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