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Location

Edmonton, AB | Canada

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Job description

Job Information
Job Title: Manager, Business Services
Job Requisition ID: 54893
Ministry: Treasury Board & Finance
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Ongoing
Scope: Open Competition
Closing Date: March 18, 2024
Classification: Manager Zone 2
Salary: $3,147.32 to $4,235.37 bi-weekly ($82,145 - $110,543/year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:

Treasury Board and Finance – Tax and Revenue Administration (TRA) is responsible for the collection of revenue and the administration of Alberta’s tax, revenue and related benefit programs. The focus of our organization is to ensure a fair, efficient and effective provincial tax and revenue system. Our organization offers a balance between work and your home life and provides options for flexible work arrangements.

Business Solutions within TRA provides a diverse scope of services to the Branch and to Alberta Government Ministries, in the support of Collections and Recoveries activities. The Business Services teams within Business Solution perform activities such as management of contracts with private collection agencies; management of CRA’s Refund Set-Off program, and product planning and implementation of enhanced data and technology strategies for the branch.

For further information about Treasury Board and Finance, see our website at

Role Responsibilities

Reporting to the Director, Business Solutions, the Manager, Business Services is responsible for the management and direction for day-to-day delivery of contract management, systems management, data and technology solutions for the Branch. The Manager applies highly developed technical expertise and project management methodologies to support successful implementation of projects within the Branch.

As Manager, you will proactively engage with a broad and diverse group of internal and external stakeholders to ensure business requirements are considered, business impacts and risks are identified, and solutions proposed by service providers are appropriate, effective, cost efficient and consistent with corporate strategic directions. You will also work in close collaboration with subject matter experts withing the Branch and Division.

In this position you will provide project leadership to applications initiatives, providing the Director and executive members with reliable and evidence-based information and recommendations to support informed decisions relating to proposed projects.

Key responsibilities:
• Manage and maintain the Branch's executed contracts, Agreements and Memorandums of Understanding (MOU's)
• Provide support for the implementation of key initiatives related to modernization of processes, improved utilization of data and stakeholder engagement while supporting the Branch's business teams with records management, training and change management efforts
• Implement data analytics to improve service delivery and develop strategic reporting to support Branch decision-making
• Maintain a comprehensive records management strategy and adopts a training approach for the Branch
• Provide leadership and direction to staff in active engagement as well as promoting a culture of innovation, collaboration and service excellence

Qualifications

A University degree in a related field (e.g. Commerce, Economics, Business Administration, Business Analysis, Computer Sciences, Information Technology) supplemented by a minimum of four (4) years of progressively responsible experience.

This position requires the following experience and technical competencies:
• Several years of management experience
• Leadership skills to foster innovation and guide teams through transformation and change
• Experience developing and leading projects to produce successful results
• Advanced facilitation and collaboration experience with diverse audiences
• Exceptional communication skills and application of strategies to work with different stakeholder groups
• Exceptional planning and coordination skills to guide clear and adaptive approaches to inform plans, project sand decisions
• Knowledge and experience in managing contracts and excellent understanding of government structure

Equivalency:
• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education

A cover letter outlining how your experience relates to the qualifications of this role is required. The cover letter may be used to assess your communication.

Notes

This is a permanent, full-time position working 36.25 hours per week, Monday to Friday.

This position will be located in Downtown Edmonton.

Final candidates for this position will be asked to undergo a Level 1 security screening

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.
• Working for the Alberta Public Service – working-for-alberta-public-service.aspx
• Pension plans:
• Public Service Pension Plan (PSPP) –
• Management Employees Pension Plan (MEPP) –
• Alberta Public Service Benefit Information -
• Leadership and mentorship programs
• Professional learning and development -
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
• Research Alberta Public Service Careers tool –

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

If you haven’t included competency information in the “Role” section, you can include the critical competencies with examples of how they relate to the role being recruited to in this section; below is a list of the APS Competencies to assist you:

• Agility
• Drive for Results
• Develop Self and Others
• Build Collaborative Environments
• Develop Networks
• Systems Thinking
• Creative Problem Solving

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, please contact Shannon Rowe at [email protected] .

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Job tags

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Salary