Location
West Vancouver, BC | Canada
Job description
About the Client
Our client is a well-established real estate developer with many residential and commercial properties around the Lower Mainland.
About the Role
Our client is looking for an executive admin to join their busy office in a West Vancouver based shopping centre. This is a full time, in-office role .
Job Duties:
- Maintain a thorough knowledge of the shopping centre, store locations, promotional activities and property amenities to interact with shoppers, retailers and suppliers in a courteous and efficient manner.
- Project a positive attitude and direct all incoming calls and inquiries to appropriate stations to ensure inquiries are answered promptly – while providing and ensuring a high level of customer service is maintained.
- Act as liaison between customers, security, maintenance and operations, marketing and all shopping centre departments at the administrative level.
- Manage call centre applications for the shopping centre – keep the call centre up to date on shopping centre hours, holiday hours & other key events/promotions.
- Manage day to day admin duties include filing, sorting & distribution of mail, including couriers, ordering office and kitchen supplies/responsible for organization of supply room.
- Maintain a customer log to record visitor concerns or complaints.
- Deliver guest service programs on a daily basis to shoppers that include gift card sales, complimentary strollers/wheelchairs, etc.
- Oversee gift card program; monitor gift card inventory and track monthly sales, train seasonal staff on GC sales, set up new tenants, order GC supplies as needed i.e. envelopes, receipt rolls.
- Maintain the CMS systems for both Digital Directories & Website content upload & removal (including retailer promotions, new campaigns, store listings, job postings etc.) via WordPress & Mapped In
- Manage the updates & printing for paper directory.
- Manage the marketing, property, development & construction signage including quoting, design, printing and installation for Park Royal, and other retail properties as required.
- Create & order collateral, door decals and other marketing materials as required
- Develop & maintain strong relationships with 3rd party vendors-printers, graphic designers etc.
- Support marketing team with social media posts, digital contests and e-newsletter creation.
- Support marketing in the planning & execution of events, where required
- Assist in other duties & special projects as required and assigned from time to time.
- CROSS-FUNCTIONAL DUTIES:
- Support EA 1 & 2 on special projects & vacation coverage
- Support preparation & execution of Specialty Leasing & Non-Profit agreements as required
- Prepare, review & edit all lease documentation as required
- Tenant Insurance: Collecting, recording electronically, and filing.
- SKILLS & EXPERIENCE:
- 1-2 years prior work experience in an office and/or retail setting.
- Excellent customer service and interpersonal skills; exceptional multi-tasking & communication skills; ability to work as a team
- Ability to work under pressure with minimal supervision and meet deadlines
- Basic Retail/POS experience preferred
- Ability to assess, take initiative and fulfil customer and tenant expectations
- Proficient in Microsoft Office Word, PowerPoint & Excel
- Familiar with Adobe Suites (Adobe Illustrator)
- Knowledgeable or willing to learn Social Media functions - Facebook, Twitter, Instagram
- Knowledgeable or willing to learn Mail Chimp & WordPress
- Ability to work
Requirements:
Job tags
Salary
