Pre-Sales Engineer- Bilingual
Location
Remote | Canada
Job description
Net2phone is a leading National and International Unified Communications provider. As a subsidiary of IDT Global Network (NYSE: IDT), Net2Phone has over 25 years of providing the most efficient and reliable quality voice and communications experience. Net2Phone offers unmatched value and services all within a single price point. With a feature-rich, proprietary platform enabling customers to grow their business with smarter conversations, Net2Phone is the clear provider of choice.
At Net2phone, Pre-Sales Engineers are instrumental in the sales process. They provide consulting services, understand prospects business pains, and propose a technical solution to solve their business needs.
- They are a key member of the sales team.
- Their main responsibility is to provide pre-sales technical expertise for Net2phone cloud services and help to close commercial opportunities.
- They interact directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.)
- They identify key customer requirements and business needs and present Net2phone solutions that meet those requirements.
- They are a subject matter expert who does right by the customer because you know that people buy from people, and that your credibility is paramount.
What you'll do.
- Transfer industry, technical, and product knowledge to customers.
- Keep up-to-date on relevant competitive solutions, products, and services.
- Provide technical and sales support to assigned territory.
- Perform advanced technical presentations and demonstrations for customers and prospects.
- Develop and maintain expert understanding of all Net2phone applications and products.
- Actively participate as a SME for certain products and technologies.
- Support to other Sales Engineers in their area of specialization.
- Provide direct support for the technical fulfilment of RFP's in your assigned territory.
- Responsible for continued education on the platform and underlying technologies.
What you need to be a Pre-Sales Engineer with Net2phone.
- 2-5 years of sales engineering experience + BILINGUAL French & English (mandatory)
- Channel (Indirect) experience a PLUS
- Experience with NetSapiens (Crexendo) UCaaS/CX platform a PLUS
- Minimum 2 years of experience in Telephony, Networking, Unified Communications and Contact Center, (UCaaS or CCaaS preferred)
- Ability to work effectively on a remote basis.
- Ability to teach other members of the team and act as a mentor as required.
- Requires an action-oriented individual with a strong initiative to be successful.
- Participate in onsite training and self-learning is key to your role.
- Willingness to take ownership of accounts and account-related actions.
- Must be able to coordinate across various groups and functional teams.
- Ability to complete job responsibilities with minimal supervision.
- Ability to apply solutions, technology, and products to a business opportunity.
What we offer.
- Join an amazing team culture who values work life balance.
- Accessible team socials (virtual and in person).
- Learning opportunities and growth.
- Paid time off, sick & family days as well as paid volunteer days.
- Ability to work remotely.
- $2,000 in health & wellness benefits
Job Type: Full-time
Work Location: Remote- residing within the provinces of Ontario or New Brunswick.
C ULTURE
We are large enough to serve you, but small enough to know you.
Net2Phone is one of the fastest growing business cloud communications providers in the US. We are a multi-billion dollar international corporation, but we've got a true entrepreneurial spirit. We have spent the last 20+ years listening to your feedback, investing in innovation, and thriving to help your business succeed. We have taken all that inspiration and developed a smarter business communication platform with the idea that conversations will empower your growth. We are constantly evolving our product set and improving our tools to meet today's needs and prepare for tomorrow's demand. Net2Phone is not looking to follow, we are looking to innovate.
net2phone is committed to creating an inclusive environment where all employees and clients feel like they belong. We encourage applicants with a wide range of abilities and we provide an accessible candidate experience. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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