Full Time Program Manager Full Time Program Manager

Location

St Catharines, ON | Canada

Job description

Description

The incumbent is responsible for the direct supervision of non-supervisory personnel in more than one department.  The incumbent has input into discipline, hiring or firing decisions within the established guidelines.

KEY RESPONSIBILITIES:

Key responsibilities:

• Oversee all aspects of the shelter operations in accordance with the mission and values of The Salvation Army and the St. Catharines Booth Centre.
• Oversee and direct the planning, organization and implementation of case management plans.
• Participate in regular case management meetings.
• Liaise with community resources and encourage community involvement in programs, partnerships and program development.
• Oversee and support frontline staff in the planning, implementation and continued direction of all program areas involving assigned clients.
• Demonstrate an understanding of the psychological and social dynamics of working with individuals who have diverse needs and interests.
• Work with case management staff to ensure the referral of clients to appropriate agencies; develop and monitor all hostel related programs to ensure measurable outcome effectiveness.
• Receive and resolve all client and community complaints in dialogue with management as necessary and specifically in regard to this hostel.
• Ensure that a spiritual dynamic is included in all programming.
• Work with the Executive Director to ensure the St Catharines Booth Centre meets contractual, legal and internal accreditation standards.
• Responsible for assisting in client emergencies and records all incidents.
• Develop appropriate and therapeutic relationships with participants, act as a role model at all times as well as with their families/caregivers/staff as necessary to work towards developing positive and open communication.
• Evaluate client goals, outcomes and overall program effectiveness at regularly appointed intervals and ensure revision of program plans as necessary.
• Plan, develop and revise policies, protocols and day-to-day operating policies for all program areas in compliance with government and The Salvation Army Standards including accreditation requirements.

Administrative Responsibilities:

• Must have a thorough knowledge of office procedures and where to find supporting documents when asked.  When new information/forms are received, all Binders and Manuals must be updated. Responsible for planning and organizing group events such as business meetings, retirements, and parties.
• Ensure all documentation and records are completed in an organized and timely manner, i.e., shift reports, intake, program evaluations, daily logs, the collection of data and incident reports, daily and monthly statistics and tracking staff hours and schedules.

ORGANIZATIONAL RESPONSIBILITIES:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities and support the Mission in all aspects of work, including the manner in which responsibilities are fulfilled.
• Maintain information in confidence as required.
• Participate as an active and responsible team member.
• Participate in probationary and annual performance appraisal process.
• Provide necessary resources, supports and training to program staff.
• Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Participate in ongoing professional development and training.
• Adhere to all Salvation Army policies, directives, and operating guidelines.
• Provide a safe and healthy work and program environment for all employees, participants, students and/or volunteers.
• Ensure that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary.
• Ensure the proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable.
• Ensure steps in the Early and Safe Return to Work Program are followed as required.
• Treat the property of The Salvation Army with due care and caution.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Assist all programs as needed in (i.e., staff coverage for program).
• Treat the property of The Salvation Army with due care and caution.

Human Resources:

• Participate in hiring, orientating, training, evaluating, rewarding, disciplining and terminating in consultation with the Executive Director or designate in compliance with Divisional and Territorial standards,
• Supervision, orientation, and evaluation of all front desk and case management staff.
• During shift, provide support and supervision of staff concerning crisis intervention, anger management as required to ensure the safety of residents and staff; responds initially to resident grievances and supervisors staff completing security checks.
• Prepare, post, and maintain all departmental staff work schedules for those supervised in accordance with residential and ESA standards.
• Prepare and post all department related job openings (in house, the newspaper and employment centre).
• Responsible for completion and update of employee position descriptions and job duties for those supervised.
• Conduct regular supervision with staff; ensure that performance reviews are completed, in a timely manner, for all staff.
• Complete payroll supervisory functions in HRIS inclusive of approving vacation, sick time, timesheets, etc. for staff.
• Schedule and chair staff meetings.
• Provide support and team leadership to staff and ensure that they work together to achieve the purposes of the organization.
• Ensure that all staff completes any mandatory training.

HEALTH & SAFETY:

• Monitor staff safety practices in compliance with health and safety standards, and prepares, submits and acts on incident reports; provide calming intervention as required ensuring the safety of everyone.
• Monitor compliance with health and safety legislation, provide advice, make recommendations and improvements, and assist with the development of company policies/guidelines/handbooks as it relates to health and safety.
• Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA).
• Ensure that the measures and procedures prescribed (OHSA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.
• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
• Responsible to work in a manner as required by the employer and use the prescribed safety equipment.
• Provide oversight to WSIB claims and other health and safety matters as required within applicable departments, including supervision of the Early and Safe Return to Work Program.
• Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.
• Participate in all Health and Safety related accidents and injury investigations.

Perform other duties as required.

WORKING CONDITIONS:

• This is a permanent full-time position based on average minimum of 40 hours per week.
• The facility is a 24/7 operation and as such the hours of work vary according to requirements of responsibilities.
• Normal hours of work:  8:00 a.m. to 4:30 p.m. Monday to Friday and includes a ½ hour unpaid meal break.
• Provide supervision to employees working on shifts other than day shifts and adjust hours of work based on requirements of responsibilities – evening and weekend work required.
• Participate in management rotational on-call schedule.
• Be able to lift/move more than 20 pounds as required.
• Some travel is required.
• Normal location of work: 184 Church Street, St. Catharine’s ON L2R 3E7

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Undergraduate University Degree in Human Services field or in Social Work, or equivalent.
• Valid Ontario Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Current First Aid & CPR and Non-Violent Crisis Intervention Certification.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum of  five (5) years of prior related experience, including experience in a social service setting, supervision, budgeting, working with marginalized clientele; a social services background.
• Experience in the development, implementation and evaluation of effective case management.

SKILLS AND CAPABILITIES:

• Ability to work under stressful circumstances.
• Demonstrate a high level of integrity, good judgment and ability to maintain appropriate confidentiality.
• Attentive listening skills for the purpose of supervision, counseling, and conflict resolution.
• Ability to work independently and with supervision in a multi-faceted environment.
• Must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL).
• Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.
• Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Develop new and unique ways to improve the community based programming and to create new opportunities.
• Strong interpersonal, time management and oral and written communication skills.
• Self-motivated and disciplined.
• Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision.
• Supervisory/management skills and the ability to lead coach and motivate.
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Attention to detail, problem solving and analytical skills.
• Set priorities, monitor progress towards goals, and track details, data, information, and activities.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Understand ethical behaviour and business practices, and ensure that own behaviour is consistent with these standards and aligns with the values of the organization.
• Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Be able to obtain clearance through the Enhanced Reliability Screening through Corrections Canada.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

Job tags

Salary