Configuration Management Analyst

Location

Burnaby, BC | Canada

Job description

  WHO WE ARE

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

As we continue to grow our Technology team, we are seeking an experienced  Configuration Management Analyst to join our IT team. If you are passionate about technology, possess strong analytical skills, and enjoy working in a collaborative environment, we want to hear from you.

Reporting directly the Manager, Infrastructure Planning, you will leverage your strong experience and understanding of Configuration Management Databases to contribute to the development, implementation, and maintenance of the Configuration Management Database (CMDB) within the organization's IT infrastructure.

Currently we are implementing the Next Generation 9-1-1 as part of a technological upgrade from analogical systems to digital. You will play a critical role in ensuring the integrity, traceability, and stability of Configuration Items (CIs) throughout their lifecycle by managing operational aspects of system configurations and identifying, controlling, recording, reporting and maintaining the quality of the configuration items in partnership with the Manager of Infrastructure Planning.

We seeking a highly collaborative individual who can act as a champion for the Configuration Management Database (CMDB) integration within IT service management practices, ensuring a central, reliable source of configuration data.

Key to this role will be the ability to coordinate the audit processes for the Configuration Management Database (CMDB) to verify compliance, ensure accuracy, address discrepancies, and uphold data integrity. You will also be responsible for acting as the liaison between change management, project management, testing and other IT functions to align database utilization with operational needs.

Acting as a subject matter expert, you will attend CAB meetings to provide technical guidance and speak to policies ensuring configuration management considerations are factored into decision-making.

  What you will bring:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years’ relevant experience with IT configuration management processes and tools, with a focus on CMDB management or related areas within IT infrastructure
• Proficiency with ITIL V3 or higher, either through working experience and/or ITIL Certification
• Certification in Configuration Management or related areas is an asset
• In-depth knowledge of CMDB design, development, and maintenance within complex IT environments
• Demonstrated experience with enterprise level CMDB implementations and IT service management tools such as ServiceNow
• Excellent communication skills, with the ability to articulate technical information effectively across various organizational levels
• Strong inter-personal skills, with a proven track record of building relationships and fostering teamwork
• Demonstrated knowledge of process mapping, including software and other tools
• Analytical mindset with proficiency in evaluating IT configurations and managing database complexities

** This role requires the ability to provide after-hours support as needed to maintain service excellence (paid).

What we offer:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary and extended health/dental benefits
• Generous vacation plan
• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
• Pension - we are members of the Municipal Pension Plan, a defined benefits fund

Security Requirements: 

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is five [5] years.

To qualify for this process, a candidate may either be a Canadian Permanent Resident [PR] or Canadian Citizens. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS:

• Number of positions: Minimum of One (1)
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary: Pay Grade 25 ($44.25 - $52.19 hourly / $92,040 - 108,555 annually)
• Employee Group: CUPE 8911
• Department: Technology Services
• Location: Burnaby/Hybrid
• CLOSING DATE FOR APPLICATIONS: Open until filled

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability please email [email protected]

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