Manager - Student Records, Registration and Scheduling
University of Niagara Falls Canada
Location
Niagara Regional District, ON | Canada
Job description
Position Job Title: Manager - Student Records, Registration and Scheduling
Location: University of Niagara Falls Canada
Reports To: University Registrar
Primary Purpose
Reporting to the University Registrar, the Manager, Student Records, Registration and Scheduling plays a crucial role in offering administrative assistance and overseeing the daily activities of the Student Records, Registration and Scheduling staff. This position involves both leadership and management responsibilities and tasks related to daily workflow, student support and assistance, office projects, research, reporting, and data analysis, contributing to internal process and policy development as well as training initiatives.
The Manager, Student Records, Registration and Scheduling collaborates with the University Registrar to establish effective business practices and cultivate a service-oriented culture where prioritizing the student experience is of utmost importance.
Specific Responsibilities
- Address inquiries from UNF staff, faculty, GUS Global colleagues, or business partners, related to applicants, students, or Office of the Registrar matters and provide accurate, timely responses.
- Identify areas for process improvement and implement efficient workflows.
- Participate in continuous improvement initiatives to enhance departmental operations.
- Conduct research, compose, and prepare official documentation and correspondence as needed.
- Investigate and implement enhancements to current processes and provide specialized training (if applicable).
- Design, develop, and integrate policies, procedures, and processes into daily department workflow to improve and promote best practices.
- Participate in and support activities organized by the recruitment or student experience departments, including webinars, orientations, and student support programs.
- Oversee the enrollment process, including student records, registration, course add/drop, withdrawals, and scheduling procedures.
- Collaborate with admissions department to ensure seamless transitions from applicant to enrollment.
- Implement enrollment policies and procedures in accordance with institution standards and applicable provincial and federal policies.
- Support various student requests, including but not limited to graduation applications, appeals, document requests, and Academic Break processing.
- Oversee the processing of course registration consent forms for new students, including the support of student webinars and pre-arrival sessions.
- Manage ongoing data integrity, ensuring that established processes are followed, staff receive proper training, and standards are consistently met and maintained.
People and Change Leadership
- Ensures direct reports are aligned with the vision and strategic direction of the university.
- Supports, models, and promotes diversity and respect within university and community.
- Ensures effective change leadership processes are in place and leads change for assigned unit.
- Take an active role in the recruitment and onboarding processes for enrollment services, student records, registration, and scheduling teams.
- Provide supervision and oversight to teams in their day-to-day duties, which may span multiple campuses or remote working setups.
- Collaborate with University Registrar to assess staff performance and ensure that established standards are consistently upheld.
- Develop and execute strategies focused at motivating and incentivizing staff to meet deadlines efficiently and effectively.
- Strategically plan and implement training interventions for staff as needed.
- Develop and implement strategies to facilitate open and consistent communication between Office of the Registrar leadership members and the student records, registration, enrollment services, and records teams.
Position Requirements
Education and Experience
- Completed post-secondary credential in Business, International Business, International Relations, Office Administration, Information Technology, or a related discipline (equivalent combination of education and experience may be considered).
- Minimum four (4) years of progressive experience within a higher education setting, preferably within an Office of the Registrar or student support department.
- Prior leadership experience within an Office of the Registrar, or higher education institution setting, directly related and/or supportive to the duties and responsibilities.
- Demonstrated understanding of the student lifecycle within a post-secondary institution, strategic enrolment management concepts, and academic policies.
- Hands-on experience providing direct support to cross-functional teams and stakeholders in system enhancements, maintenance, and operations of business information systems.
Competencies
- Solid planning, analytical, organizational, and strategic thinking skills.
- Excellent writing abilities and proven abilities to communicate effectively with all members of the university community, including senior administrators.
- Demonstrated ability to exercise sound judgment, prioritize tasks, proactively plan, and anticipate and problem-solve issues as they arise.
- Ability to work under pressure, meet deadlines, and work on multiple tasks simultaneously, and ability to work independently.
- Demonstrated ability to initiate, develop and maintain partnerships, relationships, and regular contacts, and to facilitate collaborative and innovative approaches to business (enrolment) planning.
- Proven service-oriented focus.
- Excellent knowledge of registrar processes.
- Organization: efficient, effective, dependable time and priority management skills.
- Problem solving and effective conflict resolution.
- Confident and responsible decision-making.
Diversity and Inclusivity Statement
University of Niagara Falls, Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially welcomes applications from racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. University of Niagara Falls, Canada recognizes that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.
If you require any accommodations at any point during the application and hiring process, please contact [email protected]
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