NSF Collectors, Accounts Receivable
Location
Dartmouth, NS | Canada
Job description
Job purpose
The Accounts Receivable/NSF Collector is responsible for maintaining the Accounts Receivable sub-ledger, and collection of funds owed on NSF payrolls. As part of our collections team, the NSF collector will be responsible for contacting debtors, organizing payment plans, maintaining paper trails, and planning courses of action to recover outstanding debts. Candidates for this position should have exceptional organizational and communication skills, along with great interpersonal abilities
Duties and responsibilities Responsibilities - Identify customers with outstanding debts.
- Contact and track debtors, encouraging timely repayment.
- Handle customer questions, complaints, and inquiries.
- Create and implement debt collection courses of action.
- Negotiate specific payment plan arrangements with debtors.
- Investigate discrepancies to resolve outstanding customer accounts.
The NSF Collector is responsible to ensure that (ADP Focused):
- NSF code and all related codes are immediately placed on hold when notification of returned item is received.
- Initiate an NSF file by creating an incident report and completing an NSF checklist.
- Multiple systems and databases are utilized to track and record NSF activity.
- Send NSF notification and wire instructions to the client's payroll contact by email and send notification by phone call.
- Monitor ADP's NSF bank accounts for replacement funds to confirm when funds have been received.
- Ensure holds are removed from client's account and any related codes when NSF item is resolved.
- Collector is responsible for disabling product for uncollected codes and enabling product for resolved cases.
- Communicate with clients via email or letter advising that replacement funds have been received and an NSF service fee will be billed to their account.
- Request tax adjustments for company codes that have not resolved their NSF.
- Ensure that unresolved NSF returns are escalated to Manager, Accounts Receivables.
- Reporting duties are completed such as Bank reports, Refund Sign off, Daily Aging.
Qualifications Skills and qualifications - Outstanding interpersonal skills
- Strong organizational skills
- Clear, persuasive verbal and written communication
- Excellent negotiation skills
- Problem-solving mindset
- Professional phone etiquette
- Proficient in Microsoft Office Suite (Excel)
Preferred qualifications - Proficient in Microsoft Office Suite (Excel)
- Customer service experience
- Knowledge of debt collection legal requirements
- Strong time-management skills
- Database management skills
- Experience working in a deadline-driven environment
- Account management experience
Education High School Diploma
Business Administraive Education or Account Management is an asset
Experience 1-3 years Credit/Collection Management experience
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