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Location

Richmond Hill, ON | Canada

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Job description

Status Casual/On-call Temporary - Approximate length of assignment, in months Type of Position a Replacement Start Date Immediate Salary Per hour Salary Grade $33.65 - $36.59 Department York Region -> Transportation Services -> Transit Location 50 High Tech Road, - Richmond Hill, ON L4B4N7 CA (Primary)
Job Description (E)

POSITION PURPOSE

Reporting to the Manager, Bus Operations, is responsible for enforcement and operations dispatching functions, including providing passenger information, by-law, federal and provincial legislation to enforcement staff; dispatching appropriate uniformed and support personnel to transit incidents and emergency situations; monitoring CCTV cameras, emergency call equipment, fare and Presto machines; monitoring voice and text messages from Region staff and conventional transit operational service contractors; reporting and documenting transit incidents such as damaged property, accidents, Mobility Plus incidents, etc.; monitoring the YRT/VIVA Rapidways in relation to safety, security, vehicle breakdowns and contracted work and maintaining information in a central information system; contacting on-call enforcement, facilities, contractors, and Transit Management Systems for any major software or facility issues.

MAJOR RESPONSIBILITIES

• Provides support to enforcement staff in the field, via radio and phone by supplying and verifying passenger information such as names, addresses, behaviour flags, past infractions, etc.
• Dispatches Enforcement staff to attend various calls for services including passenger behavior, property damage, issues of safety and security etc.
• Assists enforcement staff with details regarding local Municipal by-laws applicable to transit, the Criminal Code of Canada, and other related federal and provincial statutes.
• Monitors voice and text messages from conventional transit operational service contractors.
• Utilizes transit management systems and global positioning technology to monitor and react to conventional service disruptions.
• Monitors weather and traffic conditions and alerts both Operations staff and service contractors of any potential issues.
• Logs and records all calls, inquiries and dispatching activities into the central information system.
• Assigns, tracks, and controls all operational fleet vehicles to appropriate staff.
• Provides front line staff with accurate communications via public safety radio system.
• Assists Enforcement staff with investigating details to involving customer inquiries, issues, and concerns in accordance to operating procedures.
• Provides after hours coverage for the customer service call centre including customers who require mobility assistance.
• Performs other duties as assigned to meet Branch and Departmental objectives.

QUALIFICATIONS

• Successful completion of College diploma in Police Foundations, 911 and Emergency Services Communications or equivalent combination of education and experience.
• Minimum two (2) years dispatch and related customer service experience.
• Working knowledge of Federal and Provincial legislation and municipal by-laws related to transit enforcement.
• Satisfactory Police Criminal Background Check.
• Demonstrated excellent communication and interpersonal skills; and must be customer service oriented.
• Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
• Computer literacy utilizing transit management systems technology and MS Office applications.
• Ability to maintain confidentiality and to exercise good judgement and discretion in dealing with personal information.
• Ability to work shifts, including nights, weekends and holidays as required.

Council Approval Date Scheduled Weekly Hours as required Scheduled Shifts Operational Hours Close Date March 13, 2024 # of Hires Needed 1 Union CUPE 905 York Region .

Please apply online by 5:00PM EST of the closing date indicated above. We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. If contacted for an employment opportunity, please advise if you require Code-protected accommodation.

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Job tags

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Salary