Assistant Property Manager
Location
Edmonton, AB | Canada
Job description
Hays Specialist Recruitment has partnered with a property management company who are seeking to hire an Residential Services Manager (assistant property manager) to support their team for a 1.5 - 3.5 month contract . You will work full time from their Edmonton location to M-F within standard business hours.
Your new role
Reporting to the Property Manager, the Residential Manager carries out the administration and execution of the day-to-day services and strategies in all assigned residential property enterprises. The Residential Manager is a highly responsible individual who enjoys a variety of operations and project management tasks all while ensuring a high level of customer service is maintained at all times. This includes:
- Oversee and participate in the full leasing process; providing training to supports and teams as needed
- Assist Marketing Manager with execution of property marketing and leasing plan
- Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
- Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
- Handle resident concerns an inquiries with a goal of 100% satisfaction.
- Respond to all resident inquiries concerns within a 48 hour window
- Foster a strong customer service culture amongst all team members
- Ensure resident move-ins and move-outs are efficient, timely and ensuring diligence on recoveries.
- Provide updated and accurate vacancy reports to the Property Manager upon request.
- Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.
- Review weekly availability reports
- Complete administrative support as required, including courier and mail handling
- Maintain digital and physical filing systems within office, Yardi, and MS Teams environment
- Maintain all resident information in accordance with privacy regulations and legislation
- Supervise, coach and train site team at property; ensuring quality and efficiency of work
- Develop and motivate site teams by managing performance to expectations and established standards
- Responsible and accountable for actions and supervision of the team
- Effectively schedule month end turnover and suite renovations within the properties, and within a pre-determined timeframe.
- Enter and receive all purchase orders in Yardi
- Actively monitor conditions in suites and common areas
- Monitor and ensure proper and full use of Yardi Mobile Maintenance application by
- Enter Work Orders in Yardi for all tasks to be completed by maintenance team
- Educate residents on availability of resident portal to submit work orders
- Complete rent collection for all residential and commercial units, striving for zero arrears each month
- Record all payments received and provide to corporate deposit desk for entry to Yardi
What you'll need to succeed
- 3+ years' experience in a residential property management environment
- Driver's License and person liable vehicle required.
- Due to the urgent need, you will be immediately available on a full-time basis
- Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames
- Resident Tenancies Act knowledge required
- Intermediate knowledge of MS Office and aptitude to learn new software programs.
- Experience using Yardi is an asset
Requirements:
Job tags
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