Location
Remote | Canada
Job description
IT Support Consultant
Full Time / Permanent
Location: Dartmouth, NS
Be part of a transformation and global expansion with Vision33! Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology. We do this by providing the right software, services, and support to break down barriers and transform businesses.
We are one of Canada’s top Sage and SAP Partners and our customers are backed by a robust Managed IT Services practice through our iSupport solution, growing their competitive advantage. We form trusted and long-term relationships with clients, driving business value through innovation and productivity.
Our people are empowered to do the right thing in service of our clients. Sound interesting? Want to be a part of it? We are currently seeking an IT Support Consultant to join our team in Dartmouth, NS.
In this hands-on role, you will be responsible for: - Provide remote day-to-day IT support for a large and diverse client base, with the potential for client site visits.
- Work directly with clients to gather and document requirements relating to their internal systems, networks, and applications to troubleshoot and resolve their issues.
- Respond to service requests in the designated response time and maintaining records in our ticketing system regarding the request.
- Work closely with team members to resolve client issues and requests.
- Support internal and external sales efforts as required.
We are seeking candidates that will bring the following skills and experience: - Relevant post-secondary education coupled with 3-4 years of related experience.
- Experience diagnosing and resolving basic technical issues.
- Experience using and managing remote monitoring and alerting systems.
- Ability to demonstrate excellent problem-solving skills with the ability to take action and execute.
- Knowledge of SMB IT Network Infrastructure also including domain admin, security requirements, and end-user equipment
- Knowledge of Microsoft 365 products and services.
- Knowledge of MS Server and Desktop OS, and VMWare environments
- Excellent communication skills (written and verbal) and listening skills in order to correspond with clients, diagnose issues, resolve problems, and correspond with team players.
We offer a competitive total rewards program including, paid vacation and leaves, retirement plan, health and wellness programs, training and development, and various other employee benefits and perks. We offer exciting opportunities for diverse project work, internal mobility, global travel, and so much more. If you want to be part of a global, diverse, passionate, and fun environment where you can really make a difference; please submit an online application today!
For more information on our company please visit our web site at
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Job tags
Salary
