Insurance Broker Service Specialist

Location

Richmond Hill, ON | Canada

Job description

What you'll do in the role

• You will ensure prompt and efficient resolution to customer inquiries
• Periodically attend to walk-in customers
• Maintain your RIBO license, and any other provincial licenses you may carry
• Work in a queue environment, meeting daily call targets
• Create a positive client experience by understanding and meeting the customers’ needs
• Contribute to team success by consistently leveraging expectations and best practices

What you'll need

• Insurance Professionals who have a passion for customer service and who aim to deliver their best every day!
• Prior call center, customer service experience particularly in the Insurance industry is considered an asset
• Knowledge of Power broker is an asset but not required.
• Knowledge of Insurance company portals is an asset but not required.
• RIBO license preferred but will consider candidates who are OTL licensed.
• Bilingual in English and French is considered to be an asset
• Able to work 9am to 5pm Monday through Friday

What you'll receive

• A market-leading, comprehensive Total Rewards Program which includes competitive compensation and bonus, flexible benefits, and pension plan.
• Best-in-class vacation policy that includes paid volunteer, parental leave top-up programs and personal leave days.
• Strong learning culture with a focus on overall development, internal mobility and career advancement.
• Tuition reimbursement program.
• A culture that celebrates diversity and inclusion, with a strong focus on community and corporate social responsibility.

Job tags

Salary