Sr. Functional Analyst - Sales and Service
Location
Georgetown, ON | Canada
Job description
Work You’ll Do:
- Partner with the business to identify, document, and prioritize business requirements, ensuring a deep understanding of their processes and objectives, while keeping all users informed and aligned with system changes.
- Translate business needs into user stories, functional specifications, and testing scenarios.
- Utilize Salesforce.com and Tacton CPQ to enhance Sales & Service functions, manage sales reporting, and perform routine administration tasks including configuring workflows and leveraging AppExchange products.
- Maximize system value through best practices for business process and the respective business applications.
- Monitoring and recommending improvements for data quality, integrity, security, and governance within the Salesforce system and Tacton systems, including process optimizations.
- Coordinate project management with offshore teams using Agile methods and assist with other business tools that integrate with Salesforce and Tacton CPQ.
- Empower users to utilize Salesforce and Tacton CPQ through training, feedback collection, and guiding best practices for user experience.
- Creating and maintaining comprehensive documentation of system configurations, processes, and changes.
Basic Qualifications:
- At least 5 years of experience in Salesforce Administration/Business Analysis, preferably in the Manufacturing Industry.
- Excellent communication skills and business analysis skills.
- Experience with Salesforce Service, Field Service and Sales Cloud.
- Experience with Tacton CPQ or similar configure, price, quote (CPQ) solutions.
- Experience with Agile methodology.
- Proficiency in MS Excel, Word, and PowerPoint.
Preferred Qualifications:
- Experience with Project Management Tools (e.g. DevOps, Jira, MS Project).
- Certified Salesforce Administrator.
- Experience with CPQ Tools is a plus.
- Self-starter with excellent analytical skills.
- Creative thinker.
- Ability to handle multiple projects, navigate through ambiguity, and work under pressure.
- Highly organized with strong attention to detail.
- Personable and professional personality for building strong relationships with other teams.
- Strong written/oral communication and presentation skills.
Who we are:
Mold-Masters is a global leader in the plastics industry. We design, manufacture, distribute, sell and service highly engineered and customized plastic processing equipment and systems. Our hot runners, temperature controllers, auxiliary injection and co-injection systems are utilized by customers of all sizes in every industry, from small local manufacturers to large worldwide OEM manufacturers of the most widely recognized brands. Over the course of our 50+ year history, we've built our reputation on delivering the best performance through our broad range of innovative technologies that optimize production to enhance molded part quality, increase productivity and lower part cost. Unlock your operations' full potential with Mold-Masters. Mold-Masters is a Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit:
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at
[email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
About Hillenbrand: Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: Companies under Hillenbrand- ROTEX, COPERION, MILACRON, MOLD MASTERS
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