Operations Leader - Repairs
Location
Ontario | Canada
Job description
Job Description Summary
You will lead the Aftersales Repair Operations for the Repair Centre for Protection relays, SAS equipment, etc. You will be working cross-functionally and liaising with dispersed teams globally to ensure quality data is being captured through our aftersales specialists and following through to ensure smooth running of operations. You will have a direct impact on customer satisfaction, product quality and strategy deployment across global operations for Grid Automation. #LI-ML2
Job Description
Main Responsibilities
- Provide leadership to the Repairs team focusing on SQDC.
- Be the point of escalation for repair centre, own the strategy and vision to align with their team.
- Lead Operating Rhythms with immediate and cross-functional teams to meet business objectives.
- Review workload consistently and define a rolling forecast to have the right workload profile. Update and Maintain the Repairs Capacity Plan.
- Support and coach team with their day-to-day activities.
- Define, Own and Maintain relevant after-sales procedures (QMS), price lists and pricing tools.
- Sound understanding of Product Lifecycle Management (PLM) to plan for obsolescence and Last time buy. Generate synergy with GSC team to drive Material Cost Productivity where possible.
- Maintain and ensure data quality and continuity in CRM and ERP systems.
- Lead the operating rigour to capture failure modes, data trends to drive improvement projects.
- Analyse supply levels to anticipate inventory problems and shortages.
- Raise Purchase requests based on requirements and coordinate with supply chain teams to ensure optimum inventory levels are maintained.
- Optimise Service and Last Time Buy Inventory to take pressure off the business’ Working Capital.
- Identify bottlenecks and constraints to drive continuous improvement actions.
- Select, hire, and train personnel when necessary.
- Assist the Global Repairs Leader to simplify and optimise operations locally and globally.
- Understand and own strategy and vision to communicate with relevant teams.
- Understand reporting tools and use them to populate Bowler and Global Dashboards.
- Coordinate with Global applications teams and R&D if required.
- Foster a culture of Continuous Improvement using LEAN methodologies & tools.
- Co-ordinate with regional tech support teams for updating RMA backlog.
- Responsible for wing-to-wing operations for Billable repairs from offer till invoicing.
- Customer Defect rate analysis and report to COE.
- Monthly reporting of warranty, initial quality & advance replacement recovery data
Qualifications/Requirements
- Bachelor’s degree in electrical / electronic engineering
- Minimum of 3 years of experienc
Desired Characteristics
- Experienced, authentic, and resilient leader.
- Operations and Supply Chain Experience.
- Knowledge for Lean Implementation.
- SAP/Oracle (ERP) or experience with other ERPs. Proficiency with MS office tools.
- Excellent interpersonal, influencing and communication skills.
- Positive mindset and can-do attitude.
- Able to work in a dynamic and fast changing environment.
- Excellent analytical, critical thinking, trouble shooting and problem-solving skills.
- Ability to articulate technical concepts in non-technical terms.
- Experience in protective relaying and substation automation equipment
- Excellent sense of urgency.
Additional Information
Relocation Assistance Provided: No
Job tags
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