Dispatcher/ Customer Service Representative

Location

Winnipeg, MB | Canada

Job description

Are you passionate about providing top-notch customer service? GFL Environmental is seeking a dedicated Dispatcher/CSR to join our team in Winnipeg, MB!

In this role, you'll be the primary point of contact for customers and will communicate with drivers to resolve issues during routes. Given its crucial role in achieving our customer satisfaction goals, this position shapes the public perception of GFL, reflecting our values. We're seeking a dynamic individual with strong organizational skills, confidence in building customer relationships, and effective communication abilities. The ideal candidate should have a positive attitude, embracing the opportunity to address complex challenges.

About GFL:

At GFL, we're committed to investing in our people and fostering lifelong growth. Our employees, proudly known as Team Green, share a common goal of providing sustainable solutions that make our customers and communities GREEN FOR LIFE!

Here's why you should consider joining us:

• Competitive benefits plan, including RRSP match, orthodontics, and vision coverage.
• With over 20,000 employees across North America, we offer a dynamic range of career opportunities, diverse locations, and growth potential.
• Actively contributing to local communities through our flagship Full Circle Project.

Requirements:

• High School or post-secondary education
• Two (2) years previous administrative, customer service experience or dispatching.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proficient in MS Outlook, Excel, Word.
• Required to work extended hours including occasional weekends.
• Responsible individual with high energy and a positive attitude.
• Detail oriented with excellent organizational, problem solving, time management, communication, and interpersonal skills.
• Enthusiastic self-starter with a strong work ethic and proven track record for success.
• Reliable team player that is supportive of company drivers and co-workers
• Work experience in the waste, recycling or environmental services industries an asset

Key Responsibilities:

• Knowledgeable with electronic devices (tablets/smartphones) to assist drivers with technical issues. Assist drivers with ELD (Electronic Logging Devices) issues, correcting Digital Logs when required, and troubleshooting tablet Route Assist errors.
• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect, and review route sheets for proper days end data entry.
• Interacts with customers, customer service department, sales, & Operations staff.
• Fields incoming calls / emails from customers.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two-way devices.
• Assist with month end billing process
• Other duties as assigned.

If you're ready to be part of a dynamic team and contribute to our commitment to sustainability, we invite you to apply! Join GFL, where your skills are valued, and opportunities for growth are limitless.

#GFLTalent

About GFL

At GFL our goal is to invest in our people and provide opportunities to grow, for life!

• Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
• We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage
• With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth!
• We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project
• We believe investing in the future is the right investment, our first fully electric truck is now in operation!
• GFL is traded on the NYSE & the TSX – search “GFL” to see our stock performance

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Job tags

Salary