---

---

Location

Anjou, QC | Canada

---

Job description

As a Customer Service Representative, you will be the frontline ambassador for our company, interacting with customers to provide exceptional service and support. You will play a crucial role in maintaining positive customer relationships, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.

The company is a dynamic and customer-focused company dedicated to delivering high-quality products and services. We take pride in our commitment to excellence and are seeking a passionate individual to join our team as a Customer Service Representative.

Advantages
Competitive salary
Opportunity for a permanent position
Employee discounts on products

Responsibilities
Respond promptly to customer inquiries via phone, email, and other communication channels.
Provide accurate and comprehensive information about our products and services.
Assist customers in placing orders, processing returns, and resolving product-related concerns.

Investigate and resolve customer complaints or issues in a timely and efficient manner.
Collaborate with other departments to ensure swift resolution of customer concerns.

Implement proactive measures to prevent recurring issues and enhance the overall customer experience.

Process customer orders and ensure accurate entry into the system.
Coordinate with the logistics team to track and update customers on the status of their orders.
Work closely with the sales team to ensure seamless order fulfillment.

Stay updated on our product offerings, features, and specifications.
Provide product recommendations and information to assist customers in making informed decisions.
Documentation and Reporting:

Maintain accurate and detailed records of customer interactions and transactions.
Generate reports on customer feedback, common issues, and suggestions for improvement.

Qualifications

Previous experience in customer service or a related field is preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities with a customer-centric mindset.
Proficient in using customer relationship management.
Ability to multitask and work efficiently in a fast-paced environment.

Summary
If you recognize your skill set aligns with the requirements of this position and you are eager to embark on this journey, we invite you to take the next step. Apply directly through our online portal or send your updated CV to:

[email protected]
[email protected]

Moreover, if you are aware of individuals seeking similar roles or currently exploring employment opportunities, feel free to reach out to us or share our contact information. We are enthusiastic about extending our support and assisting them in their professional endeavors.

Anticipating your application and looking forward to the possibility of working together!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

---

Job tags

---

---

Salary

$55k - $60k per year