Manager, Learning Technology and Governance

Location

Oakville, ON | Canada

Job description

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

The Manager – Learning Technology and Governance enables employees and managers through online learning programs and experiences that propel performance while advancing Liberty’s employer brand. Reporting to the Director – Talent Development, the Manager leads a team of specialists who design, develop, and deliver online learning supportive of employee onboarding, enterprise functional knowledge, and company culture. The Manager is directly responsible for establishing and maintaining governance of enterprise learning and collaborating with the broader HR team and business leads to embed and enhance these programs. 

#LI-Hybrid

Accountabilities

• Leads a cross functional team of internal stakeholders and external vendors to design, configure, test, implement, and adapt the SAP learning module beginning with the end user experience in mind.
• Partners with functional SMEs to align expectations, create workflows, and align all learning functionality through one system.
• Consults with subject matter experts on training needs to provide recommendations that support the employee experience and business needs.
• Develops and maintains standards and templates for learning experiences at Liberty, ensuring alignment with advances in training technology and best practices.
• Oversees eLearning development project plans, with capacity for hands-on involvement in design, development and implementation of eLearning programs as required. 
• Supports delivery of virtual instructor-led training experiences for employees related to onboarding, cross-functional industry awareness, and talent processes.
• Researches emerging technologies and builds future-oriented business cases that yield a positive ROI while ensuring not to overwhelm end users by offering solutions that are relevant and user friendly. 
• Responsible for governance of all eLearning hosted in the LMS for quality and alignment to design standards, and accountable for ensuring that business leads are consulted on and aware of employee training requirements.
• Oversees the maintenance and progression of core employee learning experiences and technology related to onboarding, learning, performance, engagement, off-boarding, and Achievement Fund.
• Defines and communicates learning priorities with a strategic approach to aligning learning initiatives based on impact, urgency and strategic importance. 
• Collects feedback from learners, subject matter experts and business leads on learning effectiveness and experience to proactively identify opportunities for enhancement and initiate content review processes. 
• Collaborates with Transition and HR leaders to support M&A activity focused on providing a positive experience for new Liberty team members.
• Advances Liberty from operational and compliance-based reporting to a proactive use of data to inform decision making by also leveraging research of external trends and benchmarking.
• Aligns on and creates reoccurring dashboards of relevance for HR and business leaders. 
• Supports enterprise reporting, including ESG and internal audit, as it relates to employee experience processes and training.
• Responsible for hiring, training, and developing an engaged team that is committed to providing top-notch learning programs and employee experiences.
• Role models engagement in the Performance Development Process (PDP) with team members.
• Continuously develops technical skills of the team through first-hand knowledge of learning design practices and standards. 
• Engages in seeking and giving feedback, including courageous conversations.
  
   

Education and Experience

• University - Bachelor degree or equivalent
• 10+ years of experience designing, developing, and delivering online learning 
• 3+ years of experience leading a team of learning technology professionals 
• Ability to collaborate across functions and regions
• Experience designing enterprise onboarding and training programs
• Certificate or specialized training in learning design and development, and employee engagement is an asset
• Assess learning and development needs and develop learning resources that align with company culture 
• Demonstrated problem solving, critical thinking and influencing skills
• Strong organizational, priority management and project management skills
• Exceptional listening skills and ability to relate to employees and leaders at all levels
  
   

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

What we offer 

Share purchase/match plan

A defined contribution savings plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Group Benefit Plan

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

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