Revenue Assurance Analyst
Location
Markham, ON | Canada
Job description
Position Summary
The analyst is accountable for the management, development and execution of the Business Intelligence (BI) & Revenue Assurance Program, Annual Rate Increases, operations dashboards, and reporting, and overall Gross Margin (GM) Integrity.
Key Responsibilities:
- Extract, clean, and analyze large volumes of data to identify trends, patterns, and insights.
- Conduct deep dive business intelligence analysis into operational areas within Operations to provide analysis and insight on the interplay between the various key performance indicators (e.g., workforce performance & management, Revenue Assurance, productivity, cost and quality drivers).
- Effectively collaborate with stakeholders to develop insights and recommendations to enable strategic discussions among leadership.
- Provided monthly management insight for performance opportunities, financial Rate and Volume variance analysis to help identify resource allocation opportunities
- Accountable for understanding regulation changes and launching organizational projects to implement changes in all impacted areas in submetering (includes non-responsible departments)
- Plans, develops and approves all operational policies in all functional areas, with standard operating procedures, and quality management systems for revenue assurance
- Monitor daily performance against key metrics to identify opportunities and anomalies
- Constantly review current operational processes and be a strategic partner in making recommendations for improvements
- Work with all departmental owners to implement and ensure controls are in place to support the lead to cash process for all (billing model) revenue streams
- Develop and champion revenue leakage issues across organization by engaging key stakeholders on activity and resource requirements necessary to drive revenue maximization
- Stay updated on the latest trends in Business Intelligence, data analytics and emerging technologies
- Evaluate and incorporate new tools or techniques that could enhance BI capabilities.
Qualifications:
- Degree in Statistics, Computer Science, Math, Economics, or other quantitative fields.
- Preference to additional training with Data Analytics / IT
- Preference for industry experience with Utilities, Telecommunications, or other large consumer base businesses within North American juristictions (250k+ customers)
- 3+ years of experience in Data Analytics, Operations, or relevant work experience at a fast-growing utility company is preferred.
- High Proficiency in data modelling and analysis with demonstrated acumen using the following tools Excel, PowerBI, Python & SQL
- Excellent collaboration skills to build strong working partnerships with stakeholders.
- Understanding and experience working with statistical revenue and costing information to provide business insight and opportunities to reduce cost.
- Strong technical skills to mine large volumes of data.
- Ability to apply superior data knowledge & discovery skills into building effective analysis.
- Ability to conduct basic statistical and correlation analysis to identify patterns and trends.
- Industry or working experience with customer billing environments with large transaction volumes such as Utility or Telecommunications,
- Attention to detail and quality, strong time management and project/work planning skills.
- Proven ability to work with and deliver Industry Leading Best-in-Class reporting and analytical solutions.
- Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills.
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