Randstad Canada
Location
Vancouver, BC | Canada
Job description
Do you have a passion for providing exceptional customer service? Are you seeking a career opportunity in the financial industry? Do you possess strong problem-solving skills and thrive in a fast-paced environment? Then we have the perfect job for you!
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Randstad is seeking a full-time, temporary Customer Service Representative/Summer Student for a well-known financial company in Downtown Vancouver. To learn more, please read below:
Location; 777 Hornby StreetVancouver, British Columbia
Pay rate: $18.5/hr
Hours of Operation: Monday - Friday between 8:30 am - 5:00 pm
Start date: April 30th to August 30th (contract)
Advantages
- Full Time Hours
- Competitive Pay
- No weekend shifts
- Work for a well known company
- Equipment provided
- Opportunity to work in office
- Get your foot in the door with a great organization
Responsibilities
- Provide superior customer service to clients via portal, email, and phone.
- Respond to all inquiries within specified timeframes.
- Develop internal and external partnerships to enhance overall customer service experience.
- Make necessary amendments to internal records consistently applying underwriting guidelines to all files.
- Manage all issues and title discrepancies with the lender representative.
- Maintain up-to-date knowledge on all corporate and lender policies and procedures and apply as applicable.
- Prepare applicable documents (i.e. mortgage document package, title change documents) as per respective lender program requirements.
- Request and review payout statements from other financial institutions.
- Calculate penalties, per diems, and payout amounts due on closing.
- Action lender reports as required.
Qualifications
- 1 -2 years of customer service experience
- Graduate of a law clerk/legal admin program or equivalent experience (nice to have)
- Exceptional phone manner with strong communication and interpersonal skills
- Detail-oriented and proven ability to multi-task in a fast-paced environment
- Team player
- Tech Savvy
Summary
You can apply by sending your resume to ***************@randstad.ca with the subject line: 'Summer Student - Vancouver'.
We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to *************@randstad.ca to ensure their ability to fully participate in the interview process.
Job tags
Salary
