Recruitment and Engagement Coordinator
Location
West Vancouver, BC | Canada
Job description
Recruitment & Engagement Coordinator $50,000 - $60,000
Do you have a pleasant phone manner?
Are you a detailed person?
Do you know how to prioritize?
We are seeking a Recruitment & Engagement Coordinator who has a passion for caregivers and older adults to join our team. The ideal candidate will have exceptional people skills and a pleasant phone manner. In addition, the employee should have excellent communication skills, be service-orientated, and have the ability to work well in a fun, fast-paced team environment. From the top-down, our entire office is dedicated to doing whatever it takes to ensure our Care Professional and clients' needs are met; it would be your role to help recruit and maintain like-minded care professionals.
We offer a competitive wage, benefits, along with professional on-going training. We look forward to learning how your experience can aid us on our mission to enhance the lives of aging adults and their families.
Primary Responsibilities: Recruitment: - Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
- Assist with the hiring process for new Care Professionals, duties may include fielding employment inquiries from prospective Care Professionals and moving applicants through the process.
- Following the Home Instead Standards; conduct reference checks, criminal background, and motor vehicle abstract on all Care Professionals.
- Enter and maintain accurate client and Care Professionals records in the operating system
- Check-in frequently with leads within the applicant tracking system.
- Schedule applicant interviews in an efficient and professional manner.
Admin: - Assist in answering each service inquiry in a friendly, professional, and knowledgeable manner.
- Create and maintain all employment records as required.
- Respond to employment verification requests.
- Monitor, mediate and log all client and Care Professionals activity utilizing the software system.
- Communicate client and Care Professionals concerns or problems with the HR Manager or other staff members as appropriate
- Schedule and conduct Care Professionals orientation and all training including training required to meet Home Instead Standards and additional optional training.
- Evaluate and update all orientation and training materials as needed
- Assist with scheduling duties as needed.
- Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients, and family members.
- Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.
Secondary Responsibilities: - Conduct client/Care Professionals introductions as needed
- Perform any and all other functions as related to office as deemed necessary
- Participate in On Call-Rotation
Education/Experience Requirements: - High school graduation or the equivalent
- Four years of related business experience or an equivalent combination of education and work experience may be considered
Knowledge, Skills, and Abilities: Must understand and uphold the policies and procedures established by Royal Duchess Elder Care Ltd., d.b.a. Home Instead, an independently owned and operated Home Instead franchise.
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain the confidentiality of the information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures
- Must demonstrate knowledge of the senior care industry
- Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Professionals, and the community
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Excel, PowerPoint, and Word (40 WPM)
- Must have the availability to work evenings or weekends as required
- Must have the ability to perform duties in a professional office setting
- Must have the ability to work as a part of a team
- Must demonstrate excellent organizational skills
The hours of work including days off and work locations may be subject to change consistent with operational requirements.
Home Instead provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Each Home Instead franchise is independently owned and operated. Royal Duchess Elder Care Ltd.
Job tags
Salary
$50k - $60k per year
