Location
Port Alberni, BC | Canada
Job description
Valley Vision Optometry is Port Alberni’s only independent optometry practice. We have been serving people of all ages and conditions since 1960! We provide the most modern, compassionate, and thorough care from prevention to custom solutions through ongoing training for both of our doctors and support team.
Core Values
Being Accountable: We fulfill all our commitments consistently and on-time without excuse.
Creating Long-lasting Relationships: With curiosity and active listening, we cultivate warm personal regard with every patient.
Pursuing Mastery in Optometry: We are passionately engaged in our work and aspire to excellence in our field.
Obsessing over our patients and letting them win: We obsess over our patient's well-being and do whatever is necessary to ensure their happiness.
Job Description
Do you appreciate a strong work-life balance? You will no longer need to work evenings or weekends and we close for a week every year for Christmas. Want to save money and get fit by cycling to work? We have a cycle-friendly workplace with an eyeglass-shaped bike rack and in-office shower. Have you ever wanted to be like Steve Jobs and wear the same clothes every day to conserve your energy for higher-level thinking? We provide you with 5 pairs of black scrubs. Want to save money on lunch? Due to a miscommunication with our contractor, we now have the most expensively renovated staff lounge in Port Alberni!
Eyewear Consultants deliver premium eyewear solutions to every patient in an engaging manner that completes the exam experience. With an understanding of the gallery’s sales function you enthusiastically represent the inventory selection, you are knowledgeable about styling, fit and lens technology, are comfortable with selling and upselling, and happy to engage outwardly with every patient.
Reports to : Team Lead and Optical Director
Job Responsibilities
- Accurately enter lab orders and patient information.
- Are curious to learn more and ask questions.
- Collaborate with patients on frame selection, styling, and fitting.
- Comfortably assist as a cross-trained professional in different areas of the practice when needed.
- Dispense, adjust and repair patient eyewear.
- Embrace assigned administrative duties outside of patient care and perform them in a timely manner and with accuracy.
- Facilitate lens selection and measurements.
- Find opportunities within a challenge, collaborating with the team to consistently improve patient flow and outcomes.
- Foster good will and constructive working relationships with co-workers, leadership team, suppliers and the general public.
- Fully participate in a team sales environment.
- Fully participate in personal and team development initiatives, including staff meetings, continuing education and staff retreats.
- Interact with every patient in a friendly and welcoming manner, leveraging every patient engagement as a way to build the relationship.
- Maintain professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures.
- Review prescriptions, exam information as required, and any recommendations made by the doctor with the patient (including eye drops, hygiene, etc...)
- Self-start each day with enthusiasm.
- Troubleshoot and problem solve eyewear concerns and issues to ensure patient satisfaction.
Why should you join Valley Vision Optometry
- Clothing allowance
- Cycle friendly workplace: bike rack, shower
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Nicest lunch room in Port Alberni
- Profit sharing
- Store discount
- Tuition reimbursement
- Vision care
Qualifications
Qualifications
/Skills
- 2 years retail experience
- Ability to communicate and provide training to patients
- Ability to multitask and work in a busy environment
- Competency in lenses, tints, coatings, sunglasses and frames
- Computer skills: Visual Eyes (preferred), Microsoft Office, Internet, Intranet
- Customer service driven
- Grade 12 math
- Knowledge and competency in frame fitting, measuring, and checking of prescriptions Patient billing and invoicing
- Knowledge of lenses, tints, coatings, sunglasses and frames
- Minimum typing skills of 60 words per minute
- Minimum: Secondary School diploma, preferred: College Diploma
- Proven selling experience
- You innately understand that the comfort and caring of our patients is our primary objective
- You look for the good in others
Strengths
- Adaptability – you prefer to go with the flow, taking things as they come and discovering the future one day at a time.
- Communication – you find it easy to put your thoughts into words. You are a good conversationalist and presenter.
- Connectedness – you have faith in the links among all things. You believe there are few coincidences and that almost every event has meaning.
- Context – you enjoy thinking about the past. You understand the present by researching its history.
- Developer – you recognize and cultivate the potential in others. You spot the signs of each small improvement and derive satisfaction from evidence of progress.
- Empathy – you can sense other people’s feelings by imagining themselves in others’ lives or situations.
- Includer – you accept others. You show awareness of those who feel left out and make an effort to include them.
- Individualization – you are intrigued with the unique qualities of each person. You have a gift for figuring out how different people can work together productively.
- Learner – you have a great desire to learn and want to continuously improve. The process of learning, rather than the outcome, excites you.
- Positivity – you have contagious enthusiasm. You are upbeat and can get others excited about what you are going to do.
- Relator – you enjoy close relationships with others. You find deep satisfaction in working hard with friends to achieve a goal.
- Responsibility – you take psychological ownership of what you say you will do. You are committed to stable values such as honesty and loyalty.
- Restorative – You are adept at dealing with problems. You are good at figuring out what is wrong and resolving it.
- Woo – you love the challenge of meeting new people and winning them over. You derive satisfaction from breaking the ice and making a connection with someone.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job tags
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