Account Manager / Senior Account Manager, Commercial Services

Location

St Catharines, ON | Canada

Job description

Why FirstOntario?

FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events. It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development.

Job Overview

The Sr. Account Manager / Account Manager, Commercial Services is accountable for delivering unforgettable service to existing and new Business Members while embedding FirstOntario Business into the community to become the business lender of choice. The Sr. Account Manager / Account Manager, Commercial Services is also responsible for supporting FirstOntario Credit Union's strategic goals by achieving sales targets in loans, mortgages, deposits, and fees with the objective of driving business.

.

Role

• Be a trusted advisor to your members and provide credible advice through dedicated support and service that leads to increase Share of Wallet targets
• Be responsible for the underwriting, management and administration of commercial loans within your portfolio
• Oversee the sourcing, credit write-up, adjudication and review of Commercial credit files, while ensuring risk mitigating strategies including audit are implemented
• Proactively manage your credit portfolio reviews such that they are completed in advance of their annual expiry dates, which may include but is not limited to tracking, pursuing and analyzing annual reporting requirements from each Member in a timely manner
• Identify areas of opportunity within sales targets in a timely manner and implement action plans
• Make solid credit recommendations to supporting departments including but not limited to the: Credit Department, Management Credit Committee and occasionally to the Board to support business objectives and provide full service to our members
• Take action on a disciplined sales/service plan and processes including effectively using campaigns developed by business partners to achieve annual financial targets
• Proactively build your network while using effective prospecting strategies to attract new business opportunities
• Always be "in the know" regarding local market activities and our competitive position relative to other financial institutions
• Be actively involved in the local business community by joining various local business associations and attending/representing FirstOntario at special business events
• Develop and implement a plan to keep 3rd Party Generated Business on the books and consolidate other products
• Truly believe in our products and services and be able to communicate to business members and future business members how we can improve their financial lives
• Openly share your knowledge with the team to help them grow and excel
• Consider health & safety as a primary concern to ensure the overall well-being of self and others
• Perform other duties as required

Required Skills

• Have a post-secondary diploma or degree in Business Administration, Commerce and/or Economics or the equivalent of industry experience
• Have a strong business acumen from your four to six (4-8) years' tenure in Business/Commercial banking or experience from other Member facing and/or Credit adjudication roles
• Have five plus (5+) years of experience in Commercial Real Estate underwriting; Development and Construction underwriting considered an asset
• Have sales/business development experience in the Commercial banking industry
• Relish in the opportunity meet new people, develop meaningful business relationships and leveraging valuable centres of influence within the community
• Stay abreast of all credit and investment product and services and stay current on our processes
• Have sound experience with day to day banking policies and procedures
• Be confident and skilled in taking initiative, assessing requirements, developing plans and taking the lead in making plans a reality
• Demonstrate your sales management skills in setting and monitoring sales targets, plans, pipelines and activities
• Enjoy a challenge in all that you do and be resourceful in the way you find solutions
• Be quick to respond to requests for service from all of your clients
• Be more than approachable with your superior interpersonal, communication and presentation skills
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
• Be willing to work flexible hours including evenings and weekends as the job demands and travel to meet your member's needs
• Embrace the philosophy of lifelong learning

Our Story

Our emphasis on service means we're constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed. We're committed to providing professional development, and to extending employee activities beyond day-to-day operations to support the communities where we're located. Our people are the difference, it's a part of why we love coming to work.

FirstOntario is proud and privileged to be able to assist and touch the lives of so many in our communities.

• We believe giving back to our communities helps everyone.
• We believe in volunteering, active community support and participation.
• We believe in investing our profits back into the credit union and the community.
• We believe in finding solutions to help our Members and communities.

If this sparks your interest and you demonstrate high levels of integrity and credibility, we should talk. Check out our website for the full job description and prepare your cover letter and resume listing your experience, qualifications, and submit it online through our careers page on the company website.

We appreciate all who express interest; however, only those selected for an interview will be contacted. No phone calls please.

FirstOntario Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.

Job tags

Salary