Service Representative (SaskTel Stores

Location

Moose Jaw, SK | Canada

Job description

POSITION OVERVIEW
Represents the Corporation in sales incented face-to-face residential and business customer contacts. Provides an exceptional customer experience, representing customers’ best interests. Determines customers’ needs and requirements, recommends solutions, and finalizes the sale of products and/or services. Completes internal work and procedures to ensure the customer’s experience is positive.

TYPICAL DUTIES & RESPONSIBILITES
(Not all inclusive or applicable to all assignments)

• Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in a competitive environment in order to meet sales targets.
• Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
• Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
• Develops and maintains a working knowledge of SaskTel’s products, services, systems, and pricing options.
• Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
• Arranges customer security deposits, and handles cash and payments. Reconciles monies associated with daily sales and bill payments. Prepares bank deposits.
• Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
• Participates in sales campaigns and retention activities on an initiated and/or demand basis.
• Maintains related reports.
• Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.
• Monitors/administers stock inventory for products available through the retail outlet.
• Assists other internal departments as required.

QUALIFICATIONS

• Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role.
• Excellent communication and interpersonal skills, and the ability to influence, persuade, and deal effectively with others.
• Working knowledge of SaskTel’s products and services.
• Analytical, problem-solving, and decision-making abilities.
• Working knowledge of personal computers and various software applications.
• Ability to multi-task.
• Ability to plan and organize in a self-directed and public environment.
• Ability to work under continual pressure, and adapt to a constantly changing work environment.
• Keyboarding skills 20 WPM.
• Successful completion of prescribed training courses.

Please check your email frequently as this will be the primary method of contact.

• If you are shortlisted for this position, you will be emailed an online assessment to the email address you provide in your application. Please complete this assessment within 48 hours of receipt.
• Our online test is administered through our testing company called ESkills. This is a multiple choice test that is used to measure your sales ability and customer service skills. Please take note that some sections are timed.
• You will be contacted via email or phone to discuss the result of your testing.
• If you pass the online test, you may be invited in for an interview depending on how many candidates pass the initial testing.
• During the interview you will be asked to complete a face to face sales simulation with the hiring managers. More details will be provided to you about this step of the process.
• Recent, workplace supervisory references will be a requirement before coming to an interview so please have references available for us to contact.
• If you are offered a position at SaskTel, we will require an acceptable criminal record check

About SaskTel

SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with approximately $1.3 billion in annual revenue and nearly 1.4 million customer connections including more than 654,000 wireless accesses, 257,000 wireline network accesses, 295,000 internet and data accesses, 111,000 maxTV service subscribers, and 77,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,300 full-time equivalent employees (FTEs). Visit SaskTel at

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