Customer Success Representative

Location

Oakville, ON | Canada

Job description

YOU ARE:

• Interested in becoming part of a diverse, highly talented and collaborative team (we have big plans for growth!)
• A self-motivated doer who likes solving problems and riddles
• Excited about creating uplifting experiences for our French- and English-speaking customers via email, online chat and phone
• Someone who likes to help people, preferably with a strong customer service background (can be in technology, retail, food and beverage, etc.)
• Eager to learn new skills and elevate your professional development
• Passionate about more than just customer support! Are you a gamer? A blogger? A dabbler in code? An artist? Musician? Foodie?

YOU WILL BE:

• Assisting our clients (club administrators and coaches) with onboarding and using our web-based software for their member-based clubs or organizations, including:
  • Guiding and encouraging clients as they learn how to setup and use their Uplifter system
  • Providing ongoing technical troubleshooting assistance
  • Directing users to our existing documentation
  • Investigating issues with software, e.g. helping with verifying bugs and testing fixes
• Assisting with either our product team, development team or marketing team with creating new content and testing new features
• Occasionally creating, updating and managing website content for customers

YOUR SKILLS INCLUDE:

• Strong written and verbal communication skills in both English
• Comfort and experience working with web-based applications
• Ability to collaborate in a fast paced environment
• Ability to work independently, for example, some hours may be completed remotely for after-hours support
• Ability to use office productivity software (Microsoft Office, etc)
• Typing speed of at least 40+ WPM

YOU’LL GET BONUS POINTS FOR:

• Fluency in English and French
• Avid participation (past or present) in a recreational or competitive non-league-based activity
  
  (skating, gymnastics, swimming, dance, music, martial arts, etc)
• Personal experience with using web technologies;
  
  Have you created your own blog? Played with WordPress? Made a site with Google Sites? Created slideshows for sharing with friends on Apple?
• Knowledge of marketing / web-based marketing or design
• Any basic technical IT or programming experience
• Sales experience

Job tags

Salary