Administrative Coordinator - Customer Relations

Location

Sherbrooke, QC | Canada

Job description

Administrative Coordinator – Customer Relations

As a Customer Relations Officer Administrator, you will be responsible for all administrative functions regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time constraints.

What does your typical day look like?

• Processing of all incoming and outgoing mail including opening, sorting and classifying according to established guidelines;
• Ensure integrity and accuracy in filing of documents;
• Scanning documents using proper document profiles;
• Monitor incoming documentation (fax, mail, scans, data entry and email boxes) and manage according to guidelines;
• Create, proofread and send multiple form types to clients based on business specifications;
• Perform general office duties;
• Accurately update claims files based on new information provided;
• Manage and respond to incoming emails according to established guidelines.

What skills and training do you need?

• Intermediate computer skills (Windows, Excel, Outlook);
• Post-secondary education in Administration preferred;
• Ability to multitask in a fast-paced work environment;
• Experience working in a customer service environment;
• Highly organized with attention to detail;
• Experience in the insurance and medical billing industry is an asset.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

• Competitive vacation package;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

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Salary