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Location

Ottawa, ON | Canada

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Job description

Who We Are

Recollective is the world’s leading online qualitative research platform. Over the past decade, we've worked with some of the largest and most ambitious organizations to help them engage with their target audiences to gain valuable and actionable insight.

With an award-winning suite of powerful research functionalities supported by highly skilled in-house research and service professionals, Recollective makes it easy for our customers to conduct their research online. Whether as a fully customizable DIY solution or implemented with the support of our growing network of global service partners, Recollective is in use at thousands of organizations around the world.

As a fast growing tech company located in Ottawa, Canada, we have very ambitious goals and we’re not slowing down. We like to dream big, get things done and have fun while doing it. Interested? Apply today!

Find out more about us and our story here!

Scope of the Role

We are looking to recruit an Administrative Specialist to join our team and help support day-to-day operations across all departments within Recollective. The Administrative Specialist will perform general administrative tasks ranging from routine procedures through to more advanced operational analysis and reporting activities.

If you're passionate about providing excellent service, possess exceptional organizational abilities, outstanding communication skills and thrive in a dynamic, fast-paced environment, this role may be right for you.

Role Responsibilities

• Assist with Sales administration tasks, such as the creation of simple sales orders, reporting on customer usage or setting up customer demo sites
• Assist with Services team administration, including scheduling incoming projects and record keeping
• Assist with other general data entry and data management duties
• Create and assist in creation and maintenance of process and procedure documentation
• Periodically report on administrative tasks and metrics to senior team members
• Provide additional administrative support across departments as needed

Required Skills and Experience

• A minimum of 2 years' work experience in an administrative support or customer service role
• Excellent written and oral communication skills. A strong command of the English language is essential to perform this role
• Superb attention to detail and organizational skills
• Ability to work independently with minimal direction
• Superior time management skills with a demonstrated ability to multitask and prioritize competing demands in the workplace
• Highly proficient at using Microsoft Excel
• Advanced computer literacy and experience with cloud-based office software such as Google Office Suite or MS Office. Knowledge of CRM systems (Salesforce) is a strong advantage
• The ability to confidently and effectively work with Directors and the Executive team
• Post-secondary education is an asset

Location

This position is open to all applicants located in Ontario, although preference will be given to those located in Ottawa.

We offer supportive and flexible work arrangements to all our employees - a mix of in-office and virtual.

Take a 3D tour of our beautiful head office in downtown Ottawa (World Exchange Plaza).

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Working at Recollective

Some people excel in a more formal hierarchy, with a precise job description, a standard 9-5 routine or an environment where your path forward is pre-defined in a traditional way.

This is not that kind of place. At Recollective, everyone is a driver - there are no passengers and no excuses as we continue to build our company together.

If you are customer-obsessed, inspired to find your own new challenges and opportunities, energized by fast-paced change, and driven to blaze our own trail… you will love it here .

Our Core Values

Our core values serve as our compass, helping us maintain our corporate culture by hiring candidates with aligned values, shaping our programs and policies, and guiding our actions and decisions.

Read more about each of our core values below:

Here is what else you can expect when joining Recollective in this role:

• We offer competitive compensation and reward people based on performance
• Comprehensive health benefits including a generous healthcare spending account (Health, dental, vision etc.)
• 3 weeks' vacation, 3 personal days each year, and a flexible statutory holiday policy
• Generous Group RRSP matching and much more..

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Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and racialized people, people from gender and sexually diverse communities.

We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation.

Recollective is committed to protecting our job applicant's personal information. We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you declare that you have read, understand, and consent to our Job Applicant Privacy Policy.

We would like to thank all applicants for their interest in our company, however, only those candidates selected for an interview will be contacted by our Talent Acquisition team.

Requirements:

• Work Permit

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