General Manager - Technical Services
Location
Mississauga, ON | Canada
Job description
Are you ready to take the helm of a thriving enterprise in the GTA? Our esteemed client, a Major Machine Manufacturer, is experiencing unprecedented growth in the Canadian sector. As pioneers in the industry, they're seeking a dynamic individual to assume the pivotal role of General Manager - Technical Services. If you're passionate about leadership, innovation, and driving operational excellence, this could be your opportunity to shine.
Position Overview:
As the General Manager - Technical Services, you'll be at the forefront of managing critical aspects of our client's operations. From Applications Engineering to Field Services, Inventory, and Parts management, your responsibilities will encompass a wide spectrum of functions. Leading a team of 50+ employees across multiple departments, you'll play a key role in fostering a culture of continuous improvement and efficiency.
Key Responsibilities:
- Oversee all service, parts/inventory, and application teams, with direct supervision of three key reports.
- Drive continuous improvement initiatives within departments, identifying opportunities to enhance operational efficiency.
- Manage scheduling and provide support as needed, ensuring seamless operations and client satisfaction.
- Act as the primary point of contact for client escalations, demonstrating exceptional problem-solving skills and customer service acumen.
- Spearhead training and hiring initiatives, equipping employees with the tools and knowledge needed for success.
- Develop and implement technical training programs to enhance the skill set of the entire staff.
- Implement strategic initiatives to maximize productivity across all departments, ensuring alignment with organizational goals.
Qualifications:
- Demonstrated leadership experience, preferably in a technical services or manufacturing environment.
- Proven track record of driving operational excellence and implementing process improvements.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Ability to thrive in a fast-paced, dynamic work environment and adapt to changing priorities.
- A strategic thinker with a results-oriented mindset, capable of translating vision into actionable plans.
If you're ready to take your career to new heights and lead a team to success, we want to hear from you. Prime Management Group Inc. will be accepting resumes from candidates, in confidence.
PMG1
Job tags
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