Location
Toronto, ON | Canada
Job description
BRAND: FOX HOME
LOCATION: TORONTO EATON CENTRE
Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada
JOB DESCRIPTION- FULL TIME SHIFT LEADER
OVERVIEW
The FT Shift Leader (FTSL) plays an important role in driving sales for the organization. Shift Leader will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Shift Leader ensures customers have a consistent; quality experience while supporting management in meeting Company expectations and initiatives. The Shift Leader will ensure store standards, which include but are not limited to visual presentation, merchandising and back of house operations, as per Company direction.
The Shift Leader must have flexible availability which includes the ability to work during peak and non-peak times, weekends, and holidays. This allows the Shift Leader to open or close the store as well as provide coverage during peak times to cover breaks, meetings and other times as determined by the Store Manager (SM) or Assistant Manager (ASM). The Shift Leader helps set the pace on the sales floor and models desired selling behaviors at all times.
FTSL COMPETENCIES AND SKILLS
The Shift Leader must demonstrate a set of competencies/skills that establish them as a sales driver within the store as well as show the ability to execute and give direction. These competencies outline a skill set that is required of a Shift Leader to be successful in their role.
Competencies include but are not limited to: People: Influences people
through effective communication. The FTSL can influence people through motivation and persuasion, as well as direct and delegate tasks.
Results: Stays focused on performance. The FTSL drives results and ensures accountability to those results. The FTSL is action oriented.
Thought: Shows that they understand the business through a strong customer focus and financial acumen.
Self: Remains flexible and adaptable and can manage ambiguity. The FTSL is resilient and maintains composure in all situations.
A Shift Leader is not directly responsible for addressing the following; however, they may be exposed to these responsibilities through training and development by the Store Manager:
Hiring/Interviewing • Performance Management • Setting Schedules • Termination
The Shift Leader may perform other related duties as required by the Company, store/field leadership, and especially regarding serving the customer.
JOB DESCRIPTION- FULL TIME SHIFT LEADER
KEY ROLES/RESPONSIBILITIES
Provide and ensure legendary customer experiences consistently
Execute on company strategies
Train and motivate associates to improve selling and customer service performance
Lead selling and service efforts as the MOD during scheduled shifts
Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge
Display expert product knowledge of product, company history, company policy and store/company
strategies
Assist in resolving customer service matters in absence of SM/AM
Communicate individual and team performance feedback to management
Ensure associates consistently demonstrate client service standards
Assist SM/AM in conducting new associate on-boarding and sales training.
Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM
Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling
focus in absence of SM/AM
Ensure associates receive scheduled breaks and meal periods in absence of SM/AM
Perform opening and closing duties when needed.
Perform merchandise flow duties for the sales floor and backroom as directed.
Provide leadership or assistance with floor sets, window changes and other merchandising and
visual expectations
Perform POS transactions on designated shifts and execute management functions in the absence of
SM/AM.
REQUIRED SKILLS/EXPERIENCE
Supervisory experience in a comparable retail environment
Proven ability to lead sales team; viewed as leader among peers
Demonstrated ability to achieve individual selling goals and metrics
Demonstrated sales accountability, able to analyze selling reports, identify business trends and react
quickly to the needs of the business
Exceptional interpersonal, communication and customer service skills
Ability to make decisions and mediate conflict within a team-environment
Proficient in windows-based software such as Excel, Word and Outlook
PHYSICAL CAPABILITIES
Ability to work a flex schedule (which includes nights, weekend and holiday availability)
Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed
Ability to climb step stools and ladders
Ability to stand/walk for long periods at a time
Possess manual dexterity and hand-eye coordination
Ability to travel to other store locations (if needed) and attend district meetings
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for long
periods of time. May occasionally involve stooping, kneeling, crouching
Ability to work as part of a team
Ability to effectively communicate with customers, peers, and management
Fox Group is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted.
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