Location
Calgary, AB | Canada
Job description
Reporting to: Director, Charters and Business Development
DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:
- Actively Participate in the Company Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety;
- Primary point of contact within Contractor organization with operational and account responsibility for client requests and for all operational planning, operational execution and for recovery (IROP) issues including but not limited to:
- Ensuring the operational objectives of the client programs are met including exceptional On Time Performance (OTP) through effective management of Contractor and its sub-contractor's resources;
- 24 hour availability, either direct to the Director or to another contractor employee with the authority and competence, to act for the contractor in managing issues raised by authorized members of our clients;
- Liaison with Manager, OCC and Supervisor, OCC on all changes to the operations and communicate any issues that might affect clients to the Manager, for communication to the client, or communicate directly with clients if time is of the essence;
- In concert with Director, advise clients of opportunities to improve load factors by analyzing manifests, and proposing for client approval, potential savings or efficiencies that can be realized by gauge changes or by combining flights, etc;
- Develop and disseminate Irregular Operation Policy (IROP) recovery plans working in conjunction with OCC and clients;
- Identify problem areas and trends in OTP, recommend and participate in implementing changes;
- Liaise with clients on requirements and expectations - especially with respect to planning and executing flight schedule as agreed;
- Provide supervisory support to all Charter Specialists through all phases of client operations;
- In conjunction with the client, manage conventional flight programs;
- Manage and execute applicable Service Level Agreement (SLA) requirements for all charter clients under direction from the client, Director;
- Manage Continuous improvement component of SLA in an ongoing effort to improve products, services or processes;
- Implement and assist in the management of any workforce logistics solutions' platforms;
- Account Management including: Manage all of client's requirements and reach the company's targets and objectives; Establish budgets with the client and company; Identify new opportunities for clients; Manage and solve conflicts with client and internal stakeholders; interact and coordinate with the sales team and other staff members in other departments; meet time deadlines for account; travel as necessary (to site) - travel as necessary; other duties as assigned.
- Solve complex IROP problems keeping within the guidelines of the SLA program;
- Other duties as assigned.
SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:-Excellent skills in Microsoft Office Suite is required
- Two (2) years post secondary education;
- Three (3) years previous experience;
- Proven ability to work independently with limited supervision or direction
- Excellent interpersonal skills including oral and written communication
- Proven ability to effectively handle diverse and challenging situations
- Ability to manage priorities and conflicting demands
- Well organized, detail orientated, capable of multitasking a must
- OCC experience an asset
- Management experience considered an asset
- Ability to communicate in Inuktut a definite asset
- Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada
Closing date: February 26th 2024
Job tags
Salary
